ONCOLOGY COORDINATOR

NORTH EAST MEDICAL SERVICES•San Francisco, CA

1d•$32 - $36

About The Position

The Oncology Coordinator assists patients and providers throughout patient visits and works collaboratively with other health care team members to support quality, accessible health care services. The role operates under the supervision of the Medical Director. The work location may change based on operational needs. This is a full-time, FLSA non-exempt, OSHA high-risk position. The coordinator supports front-office and clinical workflows, including patient registration and checkout, appointment scheduling, insurance and billing tasks, patient communications, recording vital signs in the EHR, preparing exam rooms, assisting with patient discharge, and handling mail. Other duties may be assigned by the manager or supervisor.

Requirements

High school diploma or GED equivalent.
At least 5 years of experience in an oncology center.
Knowledge of basic medical terminology.
Typing speed of at least 35 words per minute.
Knowledge of Microsoft Office and basic computer skills.
Excellent customer service and communication/interpersonal skills, both by telephone and in person.
Detail-oriented.
Current documentation of Basic Life Support is required.
Fluent ability to speak, read, and write English.
Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish, or other languages may be required depending on location.

Nice To Haves

Medical assistant or clinical aide certificate desired.
Experience with EPIC is a plus.
Fluency in languages other than English is an asset.

Responsibilities

Greet, check in, and check out patients, including checking insurance eligibility, obtaining prior authorization, scheduling appointments, and collecting payments.
Call patients to remind them of upcoming appointments.
Perform billing procedures, including cashiering and running receipts and charge summaries.
Verify and update patient insurance information and resolve billing discrepancies.
Periodically update patient demographic and financial data.
Answer phone calls and respond appropriately to requests.
Take and record patient vital signs in the EHR.
Assist providers in ensuring patient safety and understanding.
Communicate instructions to patients and coordinate with the medical team as needed.
Prepare exam rooms before and after each patient in accordance with NEMS policy and OSHA guidelines.
Assist with discharging patients after office visits and answer final logistical questions.
Receive and sort daily mail.
Prepare and send out mailings.
Perform other duties as required by the manager or supervisor.