Oncology Care Manager Lead - Full Time - Wolf River

West Cancer Center•Germantown, TN

About The Position

The Oncology Care Manager Lead represents the department at Value-Based Care Committee meetings and manages reporting and data collection related to the Value-Based Care Manager role. The position oversees and supervises the Value-Based Care Manager team, trains new team members, and serves as a resource for staff. It also coordinates healthcare management for oncology patients participating in value-based care programs by matching patient needs with appropriate services, maintaining patient records, reviewing diagnoses and treatments, and ensuring required practice redesign elements are followed. The role models West Cancer Center’s Mission, Vision, and Values. The Lead collaborates with data teams, clinic leadership, providers, and patient care teams to support accurate reporting and coordinated workflows. The role uses assessment, planning, care coordination, evaluation, and advocacy to address patient needs and promote quality, cost-effective outcomes. It supports patients and families through education, clinical interventions, appointment coordination, transitions of care, and assistance navigating the healthcare system.

Requirements

Bachelor’s degree in Nursing (BSN).
At least three years of nursing experience, including one year of Case Management experience.
Current Registered Nurse (RN) license in the state where work is performed or a compact nursing license.
Knowledge of healthcare management resources for matching patient needs with appropriate services.
Excellent verbal and written communication skills, strong problem-solving abilities, and effective conflict resolution skills.
Proficiency in Microsoft applications, including Word and Excel, and knowledge of patient privacy security measures and legislation.
Ability to communicate effectively with associates at all levels, physicians, patients, and families.
Ability to work without close supervision and exercise independent judgment.
Ability to organize multiple tasks and projects and maintain control of workflow.

Nice To Haves

Master’s degree.
Oncology Case Management experience.

Responsibilities

Attend Value-Based Care meetings and report on Value-Based Care Manager processes, patient enrollment volumes, and program-related issues.
Collaborate with data teams to review program metrics, check reports for accuracy, and work with EMR and data teams to correct reporting issues.
Assign patients to the Value-Based Care Manager team.
Train and serve as a resource for Value-Based Care Managers on patient interactions, management and interventions, documentation, and referrals.
Collaborate with clinic leadership to integrate the Value-Based Care Manager role into clinic operations and coordinate workflows with nursing and clinic staff.
Provide feedback regarding the job performance of Value-Based Care Management staff.
Supervise the Value-Based Care Manager team.
Serve as a central point of contact for patients at high risk for complications and help eliminate redundant services.
Coordinate assessment, planning, facilitation, care coordination, evaluation, and advocacy to meet individual healthcare needs and promote quality, cost-effective outcomes.
Collaborate with patients’ primary care teams, particularly nurse navigators, to ensure coordinated care without overlap or redundancy.
Assess the needs of patients, families, and caregivers; identify and reduce healthcare barriers; and provide anticipatory guidance and education.
Provide clinical interventions within the scope of nursing practice and clinical training.
Educate patients about general preventive care and reinforce individualized care plans to help prevent unnecessary admissions, readmissions, and overuse of resources.
Track patient progress and outcomes and adjust care plans in collaboration with the oncologist.
Coordinate appointments, communicate with physicians and specialists, contact outside agencies and organizations, and arrange additional services to support patient care and well-being.
Help patients manage health conditions, prioritize healthcare needs, prevent complications using standardized care protocols, and navigate the healthcare system.
Assist with transitions of care after hospital discharge, including return to outpatient care, discharge medication management, and follow-up appointment scheduling.
Collaborate with provider clinic staff to ensure accurate documentation of staging, oncology and hematology diagnoses, other medical conditions, and pertinent clinical information.