Onboarding & Training Specialist (Financial Advisors)
About The Position
The Onboarding & Training Specialist will support advisor onboarding, training, and transition projects in a collaborative financial services environment. This role involves serving as the primary point of contact for Advisors throughout the onboarding process, developing customized transition plans, coordinating onboarding activities, analyzing books of business, assessing workflows, and maintaining proactive communication with Advisors. Additionally, the specialist will design and deliver training sessions, develop learning resources, assess Advisor progress, and provide on-site assistance. The role also includes supporting client account transitions, collaborating with internal partners, identifying process enhancements, and maintaining accurate documentation.
Requirements
- 5 years of experience in the investment industry, within a securities or mutual fund brokerage environment.
- Valid driver's licence and willingness to travel across Canada as required.
- Advanced proficiency with Microsoft Excel, Adobe Acrobat and the ability to quickly learn new technology platforms and internal systems.
- Strong knowledge of regulatory requirements, advisor onboarding, project coordination and client service best practices.
- Proven ability to manage multiple priorities while delivering an exceptional client experience.
- Excellent organizational and problem-solving skills.
- Bilingual in English and French to support Advisor onboarding, training, and collaboration with internal teams across Canada.
Responsibilities
- Serve as the primary point of contact for Advisors throughout the onboarding process, ensuring a seamless and well-coordinated transition.
- Develop customized transition plans tailored to each Advisor's business model, objectives, and operational needs.
- Coordinate onboarding activities across internal teams to ensure timely execution and a consistent Advisor experience.
- Analyze Advisors' books of business to identify potential challenges and proactively implement appropriate solutions.
- Assess existing workflows and develop transition roadmaps aligned with the organization's systems, processes, and regulatory requirements.
- Maintain proactive communication with Advisors, providing regular updates, setting expectations, and guiding them through each stage of the transition.
- Monitor project milestones and ensure transitions remain on track from start to finish.
- Build trusted relationships that foster confidence and create a positive onboarding experience.
- Design and deliver engaging training sessions on the organization's systems, platforms, and operational processes.
- Develop training materials and learning resources to support both new and existing Advisors.
- Assess Advisors' progress throughout their onboarding journey and provide additional coaching and support as needed.
- Provide on-site assistance during key phases of the transition to ensure a successful implementation.
- Support Advisors in transitioning their client accounts with minimal disruption to their business.
- Collaborate closely with Compliance, Operations, IT, and other internal partners to ensure an efficient and compliant onboarding process.
- Identify opportunities to enhance onboarding processes and contribute to continuous improvement initiatives.
- Maintain accurate documentation related to transition activities, training materials, and Advisor feedback.
Benefits
- Annual salary between 75K-80K
- Permanent full-time position
- Hybrid work model
- Flexible schedule
- Modern offices with panoramic views, easily accessible by public transit
- 3 weeks of vacation
- 5 sick days
- 1 personal day per year
- Comprehensive group benefits after 3 months of service, including medical and dental coverage, a health spending account, an Employee Assistance Program, and virtual healthcare
- Group RRSP with employer contributions after 3 months of service
- Free access to a fitness facility
- 20% discount on the OPUS transit pass
- Ongoing learning and career development opportunities
- Access to advanced technology tools, including ChatGPT Enterprise
- Monthly social activities and team events
- Complimentary beverages and snacks available daily at the office
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
