Training & Onboarding Coordinator
About The Position
The Training & Onboarding Coordinator is responsible for managing the onboarding and training process for all new caregivers and applicants. This role ensures a consistent, welcoming, and compliant onboarding experience by coordinating training sessions, processing applicant documentation, maintaining accurate records, and supporting caregivers throughout the hiring and orientation process. The Training & Onboarding Coordinator serves as a key liaison between applicants, branch leadership, client coordinators, and other internal departments to ensure a seamless transition from applicant to active caregiver.
Requirements
- High school diploma or equivalent.
- Minimum 1–2 years of client-facing experience in home care, healthcare, social services, case management, or a related field.
- Customer service experience demonstrating strong communication, empathy, and problem-solving skills.
- Strong affinity for customer service.
- Excellent organizational and time-management skills.
- Great communication skills.
- Proficient computer literacy.
Responsibilities
- Organize, schedule, and conduct caregiver training sessions at assigned branches.
- Ensure all training materials, attendance records, and program documentation are completed accurately and maintained in compliance with company requirements.
- Welcome and process all walk-in applicants.
- Enter applicant information accurately into company systems and maintain detailed applicant logs.
- Serve as a primary point of contact throughout the application and onboarding process.
- Facilitate all onboarding requirements, including collection and verification of required documents, certifications, and credentials.
- Ensure all onboarding documentation is completed, filed, and maintained in both electronic and physical formats.
- Monitor compliance requirements and communicate deadlines to applicants and caregivers.
- Establish caregiver availability within AxisCare.
- Assist caregivers with mobile application installations and system access to ensure readiness for scheduling and service delivery.
- Maintain logs of caregiver licenses, certifications, and required credentials.
- Track expiration dates and proactively coordinate renewals to maintain compliance.
- Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
- Record all client-related communication in the client profile to ensure accurate, complete, and compliant documentation.
- Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.
- Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.
- Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.
- Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise.
- Begin the renewal process for VA clients at least one month before authorization expiration to prevent service gaps.
- Ensure completion of monthly surveys for all clients under the coordinator’s management.
- Ensure all caregivers serving assigned clients complete an annual performance evaluation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
