Training & Onboarding Specialist

ACT Power Services•Morrisville, NC

1d•Onsite

About The Position

The Onboarding and Training Specialist will be responsible for the development, coordination, and delivery of training programs for ACT Remote Control Center (ARCC) Operators and Engineers. This role will also support onboarding activities for new sites, ensuring seamless integration into ACT’s operational standards and procedures.

Requirements

Excellent verbal and written communication skills, with the ability to present technical information clearly to both technical and non-technical audiences
Strong interpersonal and facilitation skills
Solid understanding of SCADA systems, DAS platforms, relay functional diagrams, and single-line diagrams (SLDs)
Strong analytical and problem-solving skills with attention to detail
Excellent organizational and project management skills, with the ability to manage multiple onboarding and training initiatives simultaneously
Proficient with Microsoft Office Suite and related software
Self-starter capable of working independently and collaboratively across teams without continuous oversight

Nice To Haves

experience with Learning Management Systems (LMS) is a plus
Prior experience with ARCC or similar remote control center operations strongly preferred
Experience supporting site onboarding or commissioning activities is a plus

Responsibilities

Support new site onboarding by coordinating with internal teams and external stakeholders to ensure readiness of systems, documentation, and personnel
Assist with SCADA validation and testing for sites in commissioning phases
Create and update training materials including manuals, standard operating procedures (SOPs), quick reference guides, and LMS content
Develop, maintain, and deliver comprehensive training programs for ARCC Operators and Engineers, covering operational procedures, SCADA systems, DAS platforms, electrical technical knowledge and relevant internal processes
Track and maintain training records for all ARCC Operators and Engineers, ensuring compliance with training requirements and certifications
Conduct periodic training audits and site readiness assessments to ensure adherence to ACT operational standards
Stay current with industry best practices, NERC/FERC requirements, and emerging technologies relevant to remote control center operations