Onboarding Training Facilitator

Wider Circle•Detroit, MI

21h•$30 - $35•Remote

About The Position

Wider Circle is seeking a remote Healthcare Onboarding Training Facilitator for a contract role within their Learning & Development team. This position will primarily focus on onboarding non-clinical frontline staff, with the flexibility to adapt to changing hiring needs and train various roles over time. The role is centered on training delivery and requires the ability to effectively facilitate live remote sessions via video conference to new hires across the country. The facilitator will play a crucial role in preparing new hires to work with patients by training them on Wider Circle's unique culture and care model, ensuring a consistent standard that directly impacts patient experience and program outcomes. Key responsibilities include onboarding Care Navigators, teaching them to build patient trust, conduct health assessments, take notes, and schedule appointments, as well as introducing them to Wider Circle's tools and systems. This is a contract position reporting to the Learning & Development team, involving the use of existing onboarding curricula and facilitator guides. The facilitator will manage live remote sessions, handle logistics, grade and coach trainees, and provide field-level insights to improve training materials. An active partnership in refining materials over time by identifying and addressing areas that are not resonating is expected.

Requirements

Experience facilitating training in a healthcare, call center, care coordination, or comparable regulated environment — you're comfortable with HIPAA and compliance-sensitive content
Demonstrated experience delivering live, remote training to new hire cohorts, including role-play, real-time coaching, grading assessments and troubleshooting technical challenges that can arise in remote training environments
Strong scheduling and coordination skills — you can juggle multiple cohorts, managers, and calendars without dropping details
Comfort giving direct, specific feedback on homework and assessments in a way new hires can act on
Excellent written and verbal communication — you can hold a virtual room, explain a workflow clearly, and write feedback that lands
Instructional design experience — you can suggest or draft improvements to materials, not just deliver them as-is – and can work with subject matter experts to turn their knowledge into engaging, interactive training
Relationship-building skills: you build trust with managers quickly and know how to solicit honest feedback, not just collect compliments
Organized and detail-oriented — accurate attendance, completion, and assessment records matter here
Comfortable with LMS platforms (we use TalentLMS) and standard tools like Slack and Google Suite; able to learn Healthie or similar care platforms
Ability to work independently and manage your own schedule in a remote, fast-changing environment
Comfortable ramping up on and delivering training for a new role's curriculum on relatively short notice

Nice To Haves

Prior experience as a Care Navigator, Community Health Worker, or other frontline patient/member-facing role at a health care organization
Familiarity with value-based care, social determinants of health, or care coordination workflows
Experience working in a start-up environment where processes and roles evolve quickly
Bilingual (English/Spanish or another language relevant to Wider Circle's member population)

Responsibilities

Serve as the face of Wider Circle to incoming new hires as you facilitate live video-based onboarding sessions to distributed new hires introducing health screening scripts, intake workflows, technology tools and systems, HIPAA and consent requirements, and escalation pathways
Create a welcoming, engaging, participatory learning environment — role-play calls, coach in real time, and adjust pacing to the cohort in front of you
Administer and grade final training assessments and provide clear, actionable feedback on homework and practice assignments
Serve as the go-to point of contact for new hires during onboarding — answering questions, troubleshooting confusion, and flagging anyone falling behind before it becomes a problem
Coordinate training cohort schedules with hiring managers and new hires, working around start dates and staffing needs
Own day-to-day logistics for each cohort: calendar invites, session reminders, materials distribution, tool setup and tracking attendance and completion
Communicate proactively with managers on cohort progress, readiness, and any scheduling conflicts
Distribute training materials, job aids, and assessments to new hires, and keep completion records accurate and audit-ready
Build and maintain relationships with hiring managers across the roles you train, actively soliciting their feedback and incorporating it into updates to the relevant training curriculum, scripts, and materials — closing the loop between what's taught and what actually happens on the job
Take on onboarding delivery for other new hire roles as Wider Circle's hiring needs shift — expect this to be a regular part of the job, not a rare exception
Support the wider Learning & Development team with other training program development and delivery as needed — content review, ad hoc facilitation, or logistics for adjacent programs (e.g., Care Advocate onboarding)
Bring back patterns and insights from the training room that could improve L&D's broader programs