Onboarding Support Specialist

PACS

1d•$19 - $21•Onsite

About The Position

The Onboarding Support Specialist serves as a critical, high-touch resource for our skilled nursing facilities, senior living communities, and hospice services. This role ensures a seamless, compliant, and efficient hiring experience by acting as the primary point of contact for background check management, I-9 compliance, and urgent case escalations. Additionally, this position plays a pivotal role in supporting the Onboarding and Acquisition team during the integration of newly acquired buildings into the PACS system.

Requirements

2+ years of experience in HR support is a plus
Previous experience with Form I-9 & E-Verify process is a plus
Intermediate to advanced proficiency in Microsoft Office Suite and video conferencing tools for remote training.
Strong verbal and written communication skills, with the ability to explain complex compliance rules or system workflows clearly to busy frontline facility staff.
Ability to thrive in a fast-paced environment and prioritize time-sensitive escalations.
Empathetic, patient, and solutions-oriented communication style when supporting busy facility administrators.
High accuracy in data entry and compliance auditing to protect the organization from legal or regulatory risks.

Responsibilities

Serve as the main point of contact for facility HR-Locals and leaders regarding background check statuses, results, and processing delays.
Monitor, prioritize, and fast-track "critical" or pending background checks that require immediate turnaround to prevent staffing shortages.
Partner closely with background check vendors to troubleshoot system glitches, clarify ambiguous results, and expedite delayed reports.
Provide real-time guidance to facility hiring managers on Form I-9 completion, acceptable documents, and remote verification protocols.
Monitor E-Verify case statuses, assist facilities with Tentative Non-Confirmations (TNCs), and conduct routine internal audits to ensure 100% compliance with federal regulations.
Partner with the Onboarding and Acquisition team to transition newly acquired buildings and employee rosters smoothly into the PACS system.
Help train newly acquired facility staff on PACS onboarding workflows, background check portals, and I-9 compliance standards.
Assist in auditing and entering historical or transitional employee data during the critical "Go-Live" phase of an acquisition.
Assist HR Operations teams with projects as assigned.