Onboarding Supervisor

Moon Valley Nurseries•Scottsdale, AZ

8d•Onsite

About The Position

The Onboarding Supervisor plays a high impact role in delivering a best in class onboarding experience for all new hires at Moon Valley Nurseries. As a working supervisor reporting into the Manager of HR Operations, this role provides leadership, oversight, and continuous improvement for the onboarding function. The Onboarding Supervisor ensures compliance, consistency, and efficiency across onboarding processes while serving as a subject matter expert and escalation point for complex onboarding matters.

Requirements

2+ years of experience in onboarding, HR coordination, or administrative support roles preferred
Prior experience leading, training, or mentoring others (formal supervisory experience preferred)
Strong knowledge of I9 and E Verify
Strong organizational skills and attention to detail
Excellent communication and facilitation skills
Highly organized with strong attention to detail
Ability to manage multiple priorities and exercise sound judgment independently
Ability to remain calm, organized, and focused while managing multiple competing priorities in a fast paced, dynamic environment
Proficient with HRIS systems and Microsoft Office

Responsibilities

Onboard new hires
Collaborate with HR, Payroll, IT, and Operations to coordinate all aspects of the onboarding process from offer acceptance through the first weeks of employment and ensure timely completion of onboarding tasks
Prepare offer letters and process pre employment and new hire paperwork
Manage the end to end I9 verification process, including E Verify submissions, alternate method verifications, federal/state compliance, and proactive deadline tracking to ensure zero non compliance risk.
Serve as a primary point of contact for new hires, answering questions and ensuring a smooth transition
Communicate onboarding progress, timelines, and key milestones with hiring managers and candidates to ensure alignment, manage expectations, and drive engagement.
Lead the onboarding team
Provide day to day supervision, guidance, and support to onboarding specialists
Train new onboarding team members on processes, compliance, systems, and service standards
Monitor workload distribution and ensure onboarding timelines and service expectations are met
Act as the escalation point for complex onboarding issues, questions, or concerns
Provide feedback, coaching, and performance input to support employee development
Own and continuously improve processes
Enhance the new hire experience and operational efficiency through process improvement and standardization
Develop, update, and maintain onboarding documentation, job aids, and standard operating procedures (SOPs)
Track onboarding metrics and identify trends, risks, or opportunities for improvement
Partner with HR leadership to align onboarding practices with business growth and workforce needs