Onboarding Specialist- Hazardous Waste

Republic Services

2d • $18 - $24 • Remote

About The Position

The Hazardous Waste Onboarding Specialist provides administrative and operational support to ensure a smooth onboarding experience for customers and internal stakeholders. The role manages the Onboarding, Project Start, Purchase Orders, and Invoice Issues mailboxes and collaborates with internal and external customers throughout onboarding, project setup, purchase order processing, invoicing, and resolution of invoice disputes. The specialist supports transitions between onboarding phases, assists with audits, and maintains accurate account setup and documentation.

The position involves responding to shared-inbox communications, entering and maintaining data, building customer accounts and projects in company systems, and supporting day-to-day operations related to hazardous waste services. The work is fully remote, with a preference for candidates in Pacific Time areas. The schedule is Monday through Friday, 8:00 AM to 4:30 PM PST. The stated pay range is $17.65–$24.25.

Requirements

• Two to four years of data entry experience.
• Ability to type at least 35 words per minute.
• Knowledge of basic accounting processes.
• Ability to work in a team and handle multiple assignments simultaneously.
• Proficiency with Microsoft Office, DocuSign, and PDF writer.
• Strong attention to detail and information accuracy.
• Ability to read, analyze, and interpret company documents such as credit applications and service agreements.
• Strong problem-solving skills.
• Commitment to customer service, including active listening to understand requests and resolve issues or make recommendations.
• Strong communication and follow-up skills.
• Comfort working in a fast-paced remote environment.
• High school diploma is preferred, not required.

Nice To Haves

• Experience in billing, customer onboarding, or administrative support.
• Proficiency with Microsoft Teams and Outlook, including management of shared mailboxes.
• High school diploma.

Responsibilities

• Provide timely, accurate customer service to internal and external clients by phone, email, or in person.
• Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
• Receive onboarding forms and create customer accounts in Salesforce, D365, EQAI, and AESOP; coordinate new account builds with Credit, Customer Service, and Sales.
• Send contracts to general managers for execution, upload executed contracts to D365 and Salesforce, welcome customers, introduce them to customer service, sales, and project managers, and provide customers with executed contract copies.
• Receive field work orders and create D365 projects.
• Receive customer purchase orders, confirm pricing and terms, and enter or upload the orders into EQAI for billing.
• Identify correct customer contacts and resend invoices returned by customers or received with invoice-related emails.
• Provide audit support by locating and supplying contract and purchase order copies as requested.
• Participate in user acceptance testing for D365, EQAI, and Salesforce updates.
• Maintain customer accounts, including updating tax exemptions, profile fees, EIR/EEC fees, customer service and sales contacts, purchase order requirements, billing projects, and contracts on file.
• Manage shared mailbox communications, respond to emails, perform accurate data entry, and support day-to-day hazardous waste operations.
• Perform other job-related duties as assigned.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death and dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed