Onboarding Specialist (International)

Justworks•New York, NY

5d•$41 - $45•Hybrid

About The Position

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a strategic, detail-oriented professional with expertise in the Employer of Record (EOR) industry. You thrive on managing complex international onboardings and turning nuanced challenges into seamless customer and employee experiences. A natural collaborator, you enjoy working across departments to optimize workflows and bridge product gaps. You are highly organized, deadline-driven, and committed to delivering high-touch service that helps customers scale their global teams with confidence.

Requirements

Minimum 5+ years in onboarding or implementation, with at least 1–2 years specifically in the EOR industry or international hiring being a plus.
Technically proficient problem-solver dedicated to improving product functionality and resolving complex issues.
Strong consultative communication skills with a focus on providing clear, actionable guidance to customers.
Highly organized and capable of managing multiple high-priority projects in fast-paced environments.
Collaborative team leader committed to mentoring peers and fostering a supportive internal culture.
Resourceful and proactive, with a proven ability to navigate ambiguity and drive initiatives to completion.

Nice To Haves

Familiarity with JIRA, Zendesk, Salesforce, and Notion is a plus.
Multilingual fluency is a plus.

Responsibilities

Own the full technical and operational setup for international hires, including the execution of employment agreements, statutory policy alignment, local enrollments, and the successful implementation of local benefit enrollments to ensure 100% Day 1 compliance.
Identify customer needs during the implementation phase to recommend essential supplemental services, including but not limited to, IT provisioning, background checks, supplemental benefits, and more.
Lead high-impact initiatives to improve the customer and employee journey and drive efficiency across the onboarding experience for our workers and admins.
Partner cross-functionally with Sales, Legal, Customer Success, Operations, and Product to resolve gaps and deliver a cohesive customer and employee experience.
Drive process innovation and automation, identifying opportunities to automate and optimize workflows.
Act as a global EOR expert, guiding admins through country-specific nuances and supporting their expansions into new markets.
Manage timelines and SLAs proactively, navigating roadblocks with creative problem-solving to ensure customer and employee satisfaction.
Lead and participate in strategic projects across functions, collaborating closely with teammates and modeling a growth mindset.
Advocate for the customer and employee, blending product knowledge with resourcefulness to influence the product roadmap.
Support the business with new market expansion by contributing to developing and documenting operational playbooks and best practices for the new country onboarding experience.
Other duties as needed based on departmental/organizational needs.