Onboarding Scheduler

Peraton•Home, VA

11d•$39,000 - $62,000

About The Position

The Onboarding Scheduler plays a critical role in coordinating end-to-end onboarding operations for new users, ensuring seamless first-day readiness through efficient scheduling, communication, and logistical support. This role serves as a central hub between users, IT technicians, and asset management systems, driving operational efficiency, compliance, and a high-quality onboarding experience.

Requirements

High School level reading, writing, and analytical skills
Minimum of 1 year experience
Experience in IT operations, onboarding coordination, help desk support, or administrative scheduling roles.
Familiarity with ticketing systems (e.g., ServiceNow) and identity/access management processes.
Working knowledge of Microsoft 365, Active Directory, and MFA setup.
Experience with asset management systems and device deployment tools (Intune, MDT, Autopilot preferred).
Strong organizational skills with the ability to manage multiple priorities and high-volume scheduling.
Excellent communication and customer service skills.
Ability to maintain accuracy, compliance, and documentation standards in a fast-paced environment.

Responsibilities

Coordinate and manage daily onboarding schedules, facilitating up to six technician appointments per day while ensuring optimal workflow and resource allocation.
Serve as the primary point of contact for onboarding-related communication, supporting 50+ users weekly via phone, email, and collaboration platforms, and resolving inquiries with a strong focus on customer service and accuracy.
Prepare users for first-day access by verifying account readiness, including Active Directory (AD), Microsoft 365 (M365), and Multi-Factor Authentication (MFA) setup.
Validate user identity and authentication readiness using credentialing platforms such as USAccess (PIV), Entrust, and OneKey.
Administer and monitor ServiceNow ticket queues, ensuring adherence to Service Level Agreements (SLAs), enforcing documentation standards, and escalating issues to maintain operational efficiency.
Provide administrative and logistical support to IT technicians by managing ticket flow, asset allocation, and maintaining audit-ready documentation for field operations.
Coordinate hardware lifecycle activities, including device refresh, recovery, and Return Merchandise Authorization (RMA) processing, ensuring accurate reconciliation within asset management systems.
Manage shipping and tracking of IT equipment for remote users, maintaining strict chain-of-custody and updating records in the Configuration Management Database (CMDB).
Image and deploy Government-Furnished Equipment (GFE) laptops using enterprise tools (e.g., Intune, MDT, Autopilot), ensuring compliance with security baselines and configuration standards.
Maintain and update internal documentation, including onboarding procedures, contact directories, and software licensing records.
Generate and deliver regular reports on onboarding status, ticket metrics, and inventory levels to support IT leadership decision-making.
Support team operations by scheduling meetings, preparing agendas, and documenting/distributing meeting minutes and action items.