Onboarding Program Specialist

Factory•San Francisco, CA

5d•Onsite

About The Position

Our mission is to bring autonomy to software engineering. We build software development agents that accelerate the world's largest enterprise engineering teams. We're helping customers including Nvidia, Adobe, Adyen, Klarna, and Ernst & Young turn their engineering organizations into autonomous development systems — shipping code, reviewing PRs, running tests, and deploying continuously. In 2026, we raised a $150M Series C. We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake). We're looking for someone who can build our onboarding program and own it end to end - from offer acceptance through a new hire's first 30 days. This isn't a "run the orientation deck" job. You'll partner with leadership to design the systems, set the metrics, and execute against them. Done right, onboarding is the moment that solidifies a new hire made the right choice to join Factory - it’s where our mission and vision come alive. This role owns that feeling: making sure every new hire feels welcomed, connected, and confident from their first day forward, not just through week one. This role is for someone who wants to build, innovate and iterate from learnings! You'll wear the strategy hat and the execution hat in the same week.

Requirements

4+ years in onboarding, HR/People operations, or a similar build-and-run people role, ideally at a fast-growing startup
A bias toward action - comfortable building the plane while flying it
Fluency with AI tools and genuine excitement about using them to automate and scale people processes
Strong project management instincts: you can run multiple workstreams at once
Analytical enough to define metrics, track them, and translate them into a story for the leadership team
Excellent written and verbal communication
Low ego, high ownership - you are excited to both build the system, execute, and jump in where needed

Responsibilities

Design and own our onboarding program end to end: pre-boarding, first day, first week, first 30 days
Build scalable systems and workflows that can flex as we scale headcount
Use AI tools to automate repetitive onboarding tasks - documentation, scheduling, FAQs, progress tracking.
Own the handoff from offer acceptance to first day: background checks, immigration, equipment, paperwork, welcome communications
Define and track success metrics (new-hire satisfaction, manager feedback, retention signals) and report back to leadership
Continuously iterate based on data, feedback, and instinct.
Partner with IT, Facilities, Payroll, HR Ops, and hiring managers to execute a seamless new-hire experience
Work with department leaders to build role and team-specific onboarding tracks where needed
Be the connective tissue across People and the business during a new hire's ramp
Pitch in on recruiting coordination as needed to keep the candidate-to-employee lifecycle seamless end to end