Onboarding Specialist

Hole in The Wall Drywall Repair of Orlando Florida

2d • $55,000 - $65,000 • Remote

About The Position

The Sure Start Onboarding Specialist and Coordinator plays a critical role in guiding new franchise owners through the onboarding process and helping them confidently launch and grow their Hole in the Wall Drywall Repair business. This position is ideal for someone who enjoys coaching others, building relationships, staying organized, and helping entrepreneurs achieve their goals.

Requirements

• Three or more years of experience in business operations, training, customer success, project coordination, franchise support, or a related field.
• Outstanding verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple projects and deadlines simultaneously.
• Self-motivated with the ability to work independently.
• Strong problem-solving and critical thinking skills.
• Proficiency with Microsoft Office and cloud-based business software.
• Willingness to travel occasionally for franchise training, company meetings, and franchisee support.

Nice To Haves

• Internal expert on ServiceMinder, our franchise management and CRM platform.

Responsibilities

• Coordinate the onboarding process for all new franchise owners.
• Schedule and manage onboarding milestones and training.
• Ensure franchise owners complete all required startup tasks before opening.
• Maintain onboarding checklists, documentation, and project timelines.
• Keep new owners informed, engaged, and on track throughout the Sure Start process.
• Train franchise owners on Hole in the Wall Franchising's operating systems, business processes, sales approach, customer service standards, and brand expectations.
• Provide ongoing support during the early stages of business ownership.
• Answer questions and help franchise owners overcome operational challenges.
• Reinforce best practices, accountability, and brand standards.
• Coordinate with other departments to ensure franchise owners receive the support they need.
• Become the internal expert on ServiceMinder, our franchise management and CRM platform.
• Assist franchise owners with setup, implementation, and daily use of ServiceMinder.
• Help franchise owners utilize ServiceMinder to manage scheduling, customer communication, workflow management, reporting, and daily operations.
• Document support interactions and identify opportunities for process improvements.
• Build strong working relationships with franchise owners.
• Maintain regular communication through phone, email, and virtual meetings.
• Document progress, action items, and follow-up tasks.
• Collaborate with internal departments to ensure franchise owners receive timely support.
• Help foster a positive, encouraging experience for every new franchise owner.
• Maintain accurate onboarding records and documentation.
• Track onboarding progress and key performance indicators.
• Assist with training events, webinars, annual conferences, and franchise meetings.
• Help improve onboarding systems, processes, and training materials.
• Support additional franchise development and operations initiatives as needed.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Free uniforms
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Competitive salary based on experience
• Paid time off and company holidays
• Opportunities for professional growth and advancement
• Supportive, collaborative team environment
• The opportunity to play a meaningful role in helping business owners across the country

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed