Onboarding & Maintenance Specialist

Expedia•Seattle, WA

8d•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. Introduction to the team: The Onboarding and Maintenance Specialist is a member of the Onboarding & Maintenance team and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training.

Requirements

Experience in implementation management, client services project management, or engagement management, mentor similar experience in a partner-facing role
Strong experience with Excel and working with large sets of data; experience running SQL queries preferred but not required
Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)
Strong oral and written communication skills; experience dealing with a diverse and international team
Solid problem solving/analysis and decision-making abilities
Good organizational, process, and project management skills
Ability to learn new software and technical processes quickly
Experience reporting on results and adjusting procedures to improve results
A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment

Responsibilities

Onboard net new connected partners and connected partner conversions
Enable products for existing partners, including but not limited to, creating and modifying room types, rate plans, property settings and property content
Load new merchandising campaigns in conjunction with commercial teams
Track and provide data on key performance indicators, including timelines and handle times
Communicate updates with partners and internal stakeholders across various teams
Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
Develop process improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities