Onboarding & Maintenance Specialist

Expedia Group•Austin, TX

7d•$67,500 - $94,500•Onsite

About The Position

Expedia Group is a global travel company that connects travelers, partners, and advertisers through its consumer brands, B2B network, and travel advertising business. The Onboarding & Maintenance Specialist is a member of the Onboarding & Maintenance team and works with API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. This role involves completing partner information collection, property configuration, product enablement, and partner training.

Requirements

Experience in implementation management, client services project management, or engagement management, mentor similar experience in a partner-facing role
Strong experience with Excel and working with large sets of data
Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)
Strong oral and written communication skills; experience dealing with a diverse and international team
Solid problem solving/analysis and decision-making abilities
Good organizational, process, and project management skills
Ability to learn new software and technical processes quickly
Experience reporting on results and adjusting procedures to improve results
A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment

Nice To Haves

experience running SQL queries preferred but not required

Responsibilities

Onboard net new connected partners and connected partner conversions
Enable products for existing partners, including but not limited to, creating and modifying room types, rate plans, property settings and property content
Load new merchandising campaigns in conjunction with commercial teams
Track and provide data on key performance indicators, including timelines and handle times
Communicate updates with partners and internal stakeholders across various teams
Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
Develop process improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities