Maintenance Onboarding Specialist

Beacon Communities • Boston, MA

11d • $105,000 - $110,000 • Onsite

About The Position

Supports the onboarding, orientation, and initial training of maintenance and facilities team members across assigned properties. This role helps ensure a consistent, safe, and effective new hire experience by reinforcing Beacon policies, service standards, and operational procedures.

Requirements

• High school diploma or GED required.
• Three (3)+ years of experience in property maintenance, facilities operations, onboarding, property management support, or a related field.
• Experience with maintenance systems, work order processes, safety procedures, and multi-site property operations.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage onboarding schedules, maintain accurate records, and follow through on multiple priorities across assigned properties.
• Working knowledge of building systems, maintenance terminology, resident service expectations, and workplace safety practices.
• Proficiency with Microsoft Office; experience with Yardi or similar systems preferred.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to travel between properties and training locations, as needed.
• Valid driver’s license required.
• Ability to move about & around properties and training spaces; stand or walk for extended periods; climb stairs and/or ladders; occasionally bend, stoop, kneel, or reach; and lift up to 50 pounds, as needed.

Nice To Haves

• Associate’s degree, vocational training, or coursework in facilities management, building systems, training, education, human resources, or a related field preferred.
• Solid experience delivering training, coaching, or orientation programs preferred.
• Experience with Yardi or similar systems preferred.

Responsibilities

• Coordinates onboarding activities for maintenance and facilities new hires, including orientation, systems training, safety instruction, job shadowing, skills assessment and early follow-up.
• Partners with Regional Maintenance Directors, Property Managers, and internal team members to support training consistency, onboarding completion, and operational readiness across the portfolio.
• Coordinate onboarding schedules for maintenance and facilities new hires, including orientation, job shadowing, systems training, and follow-up.
• Deliver training on Beacon policies, maintenance procedures, resident service expectations, workplace conduct, and safety practices.
• Introduce new hires to Yardi, work order processes, inventory procedures, communication tools, and reporting expectations.
• Track completion of onboarding documentation, certifications, acknowledgements, and training records in accordance with company standards.
• Partner with Regional Maintenance Directors, Property Managers, and site teams to assess new hire readiness and reinforce standardized maintenance practices.
• Conduct property and facility tours so new hires understand site layouts, critical systems, emergency procedures, and safe work practices.
• Support skills training related to preventive maintenance, unit turns, inspection readiness, and resident service standards.
• Reinforce compliance with OSHA-related safety expectations, The Injury and Illness Prevention Plan, PPE requirements, hazardous materials handling procedures, and lockout/tagout practices, as assigned.
• Maintain onboarding checklists, training materials, and reference tools and recommend updates to improve consistency and effectiveness.
• Monitor onboarding progress during the first weeks of employment and communicate updates, concerns, and recommendations to leadership.
• Support internal audits, safety reviews, REAC/NSPIRE readiness efforts, and operational assessments by keeping onboarding and training documentation current.
• Partner with Human Resources, Operations, Safety, property leadership, and Beacon Service Center team members, as needed, to support onboarding across assigned properties.
• Travel to assigned properties and training locations to deliver in-person onboarding, coaching, and follow-up support; overnight stays may be required.
• Model Beacon values: Team Up, Shine Bright, Be Kind, Reach Higher, and Find Joy.

Benefits

• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED