Maintenance Onboarding Specialist

Beacon Communities•Boston, MA

9d•Onsite

About The Position

Supports the onboarding, orientation, and initial training of maintenance and facilities team members across assigned properties. This role helps ensure a consistent, safe, and effective new hire experience by reinforcing Beacon policies, service standards, and operational procedures.

Requirements

High school diploma or GED required.
Three (3)+ years of experience in property maintenance, facilities operations, onboarding, property management support, or a related field.
Solid experience delivering training, coaching, or orientation programs preferred.
Experience with maintenance systems, work order processes, safety procedures, and multi-site property operations.
Strong communication, presentation, and interpersonal skills.
Ability to manage onboarding schedules, maintain accurate records, and follow through on multiple priorities across assigned properties.
Working knowledge of building systems, maintenance terminology, resident service expectations, and workplace safety practices.
Proficiency with Microsoft Office; experience with Yardi or similar systems preferred.
Strong organizational, problem-solving, and follow-through skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to travel between properties and training locations, as needed.
Valid driver’s license required.

Nice To Haves

Associate’s degree, vocational training, or coursework in facilities management, building systems, training, education, human resources, or a related field preferred.

Responsibilities

Coordinates onboarding activities for maintenance and facilities new hires, including orientation, systems training, safety instruction, job shadowing, skills assessment and early follow-up.
Partners with Regional Maintenance Directors, Property Managers, and internal team members to support training consistency, onboarding completion, and operational readiness across the portfolio.
Delivers training on Beacon policies, maintenance procedures, resident service expectations, workplace conduct, and safety practices.
Introduces new hires to Yardi, work order processes, inventory procedures, communication tools, and reporting expectations.
Tracks completion of onboarding documentation, certifications, acknowledgements, and training records in accordance with company standards.
Conducts property and facility tours so new hires understand site layouts, critical systems, emergency procedures, and safe work practices.
Supports skills training related to preventive maintenance, unit turns, inspection readiness, and resident service standards.
Reinforces compliance with OSHA-related safety expectations, The Injury and Illness Prevention Plan, PPE requirements, hazardous materials handling procedures, and lockout/tagout practices, as assigned.
Maintains onboarding checklists, training materials, and reference tools and recommends updates to improve consistency and effectiveness.
Monitors onboarding progress during the first weeks of employment and communicates updates, concerns, and recommendations to leadership.
Supports internal audits, safety reviews, REAC/NSPIRE readiness efforts, and operational assessments by keeping onboarding and training documentation current.
Partners with Human Resources, Operations, Safety, property leadership, and Beacon Service Center team members, as needed, to support onboarding across assigned properties.
Travels to assigned properties and training locations to deliver in-person onboarding, coaching, and follow-up support; overnight stays may be required.
Models Beacon values: Team Up, Shine Bright, Be Kind, Reach Higher, and Find Joy.