d) - AI health-tech

voize•New York, NY

2d•Hybrid

About The Position

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Requirements

Excellent can-do mentality and natural ownership
Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment)
Amazing communication and presentation skills, with the ability to engage, motivate, and guide users
Passion for technology adoption and empowering others to embrace change
Confidence working with data, dashboards, and signals to understand customer health and adoption
Curiosity about technical setups and workflows (no coding required)
The ability to manage many customers without losing overview
A preference for clarity and structure over chaos
Empathy and calm in complex, human-centered environments
Willingness to travel regularly to customers across US

Responsibilities

Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health
Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly
Drive adoption through clear processes, smart touchpoints, and proactive communication
Monitor customer health, usage, and ticket patterns to spot risks proactively
Run virtual touchpoints, office hours, and scalable enablement formats
Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction
Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback