d) - AI health-tech

voize•New York, NY

15h•Hybrid

About The Position

voize is an AI health-tech company on a mission to give frontline workers more time to care, connect, and be present by building AI companions that seamlessly take over digital workflows. With $50M in Series A funding, voize is trusted by over 2,000 facilities and 200,000 users. The company combines first-in-class technology with meaningful social impact. As a Founding Onboarding Manager and Customer Success Manager (US), you will own the rollout and ongoing success of voize's first US customers, driving product activation and customer success.

Requirements

Excellent can-do mentality and natural ownership.
Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment).
Amazing communication and presentation skills, with the ability to engage, motivate, and guide users.
Passion for technology adoption and empowering others to embrace change.
Confidence working with data, dashboards, and signals to understand customer health and adoption.
Curiosity about technical setups and workflows (no coding required).
The ability to manage many customers without losing overview.
A preference for clarity and structure over chaos.
Empathy and calm in complex, human-centered environments.
Willingness to travel regularly to customers across US.

Responsibilities

Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health.
Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly.
Drive adoption through clear processes, smart touchpoints, and proactive communication.
Monitor customer health, usage, and ticket patterns to spot risks proactively.
Run virtual touchpoints, office hours, and scalable enablement formats.
Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.
Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.