Onboarding Coordinator

Oxford Global Resources•Massachusetts Remote, MA

1d•$24 - $36

About The Position

This role provides cross-functional support to the Onboarding and Screening teams within Consultant Support, with responsibilities shifting between the two functions based on business needs. The position is responsible for completing onboarding and compliance activities required to meet government regulations and client requirements — including background checks, drug and health screenings, Form I-9 verification, W-2 onboarding paperwork, and other compliance tasks as assigned. The role also includes reviewing W-2 Consultant Agreements, managing the shared Service Desk queue, and helping deliver a timely, accurate, and positive onboarding experience for consultants. Success in this role requires exceptional attention to detail, strong organizational, analytical, and problem-solving skills, a solution-oriented mindset, and solid working knowledge of compliance requirements. The position involves daily use of Salesforce (including the Service Desk application), Conga Sign, and third-party vendor systems.

Requirements

Bachelor’s degree or equivalent required.
Customer service experience required.
Strong verbal and written communication skills.
Ability to multitask in a fast-paced environment.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office applications.
Ability to maintain regular attendance and work the hours required for the position.

Nice To Haves

Background screening or onboarding experience preferred.
Salesforce experience preferred; experience with Form I-9 or Background and Drug Screen vendors.

Responsibilities

Support consultant onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements (such as harassment training and license or certification renewals).
Guide consultants through the screening process and review screening results for accuracy and completeness. Independently resolve routine, non-adverse discrepancies and escalate any results with potential adverse-action implications to the appropriate internal teams.
Manage and respond to items in the shared Service Desk queue, including Consultant Agreement Reviews, within established response-time targets.
Provide cross-functional support by shifting between Onboarding and Screening responsibilities based on business needs.
Maintain accurate electronic records and documentation within the appropriate systems.
Perform administrative functions related to compliance and quality assurance, including document and form preparation.
Interact with representatives from Onboarding, Screening, Human Resources, and Legal as needed to resolve compliance matters.
Communicate regularly with consultants and internal stakeholders via email, Microsoft Teams, and phone.
Provide back-up to other members of the Onboarding and Screening teams as necessary.
Other duties as assigned.