Onboarding Consultant
About The Position
FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform. Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal. We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey. We are looking for an experienced and highly autonomous IC2 Onboarding Consultant to step up and independently lead complex client implementations, and strategic internal and ecosystem partner projects. This role transitions from assisting onboarding initiatives to full ownership, making you the primary project manager and solution architect for your assigned engagements. The IC2 often acts as the primary client or Bank Partner liaison, applying deep expertise in FISPAN configuration and complex troubleshooting to deliver high-quality solutions and drive client value. You will be responsible for defining project plans, managing risk, designing tailored training, and mentoring junior IC1s. Success requires a balance of technical Quality, strategic Innovation, decisive Leadership, and professional Communication with clients, partners and internal stakeholders.
Requirements
- experienced and highly autonomous IC2 Onboarding Consultant
- deep expertise in FISPAN configuration and complex troubleshooting
- technical Quality
- strategic Innovation
- decisive Leadership
- professional Communication
Responsibilities
- Independently manage and execute complex client implementations and assigned internal projects, including proactive risk management and scope control.
- Act as the Primary Relationship Owner for high-value implementation projects, managing client/Bank Partner expectations and handling all key communications.
- Design and deliver tailored training programs and documentation (UAT/Go-Live support) to ensure high client adoption and improved Bank Partner and internal enablement.
- Apply Technical Mastery to diagnose and resolve complex configuration and integration issues with minimal escalation.
- Actively mentor and provide guidance to IC1 Onboarding Consultants, contributing to their development and the team's knowledge sharing.
Benefits
- semi-annual bonus plan
- Best-in-Class Equipment: The most modern MacBook and Apple equipment.
- Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
- Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
- fully stocked cupboards
- weekly catered team lunches
- daily JJ Bean coffee runs
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Parenthood top-up
- Mentorship programs, and leadership series
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
