Onboarding Coach

Zane State College•Zanesville Campus, OH

16d

About The Position

The Onboarding Coach provides intensive, one-to-one coaching and proactive support to admitted Zane State College students and their families, helping convert admission into successful matriculation. Using an evidence-based coaching framework, the role manages an annual caseload of approximately 250 admitted students and guides them through enrollment milestones, including orientation, financial aid, placement, registration, and first-term onboarding. The Coach collaborates across campus offices to resolve matriculation barriers, connects students with academic and community resources, and maintains systematic documentation supporting Title III grant reporting and institutional retention goals. This is a full-time, twelve-month, grant-funded Professional Staff position supported by a five-year U.S. Department of Education Title III Strengthening Institutions grant. Continued employment is contingent upon grant funding, institutional sustainability funding, satisfactory performance, and institutional need. The hiring range is $42,000–$49,000 annually, with a maximum potential of up to $78,000 within the pay band. Normal working hours are Monday through Thursday, 7:30–5:30, with occasional evening or weekend hours required for yield events, orientations, and peak registration periods. The position is eligible for Ohio public retirement system benefits (SERS or STRS, as applicable) and is classified as non-exempt under FLSA.

Requirements

Associate degree required.
At least one year of experience in student services, advising, coaching, admissions, case management, youth development, or a closely related field.
Knowledge of college-going processes, financial aid and FAFSA fundamentals, and common barriers faced by first-generation, low-income, and rural college students.
Demonstrated ability to establish rapport with diverse student populations and families, communicate with empathy, and manage a high-volume student caseload.
Proficiency with student information systems, CRMs, data tracking tools, and standard office productivity software.
Valid driver's license and willingness to travel within the College's three-county service district.

Nice To Haves

Bachelor's degree preferred in education, counseling, social work, communication, business, or a related field.

Responsibilities

Manage an assigned caseload of approximately 250 admitted students, using proactive outreach through phone, text, email, virtual, and in-person communication to build rapport and support their transition to enrollment.
Guide students and families through onboarding milestones, including FAFSA and financial aid requirements, placement evaluation, academic advising, orientation attendance, and course registration.
Identify academic, personal, logistical, and financial barriers to enrollment; provide proactive problem resolution and connect students with internal and external support services.
Collaborate with Admissions, Financial Aid, the Registrar, Student Success Coaches, and Academic Services to facilitate student handoffs and resolve enrollment roadblocks.
Maintain accurate, timely records of student interactions and milestone progress in student information systems and customer relationship management platforms for Title III grant tracking and reporting.
Participate in new student orientation sessions, yield events, and campus onboarding activities; deliver workshops and presentations for incoming students and families as needed.
Track student yield and retention metrics for the assigned cohort and provide data and qualitative summaries to the Activity Director and project leadership to inform continuous improvement.
Perform other duties as assigned.
Travel within the College's three-county service district: Muskingum, Guernsey, and Noble counties.