Onboarding Associate, Enterprise

Grubhub • Chicago, IL

8d • Hybrid

About The Position

We are seeking a highly organized, detail-oriented, and customer-focused individual to join our team as an Enterprise Onboarding Specialist. The primary responsibility of this role is to manage and execute the end-to-end onboarding process for our new enterprise partners, primarily focusing on restaurant chains and large-scale clients. This role requires exceptional communication skills, a proactive approach, and a strong commitment to ensuring a seamless and positive experience for our partners.

Requirements

• Experience: At least one year experience in a client-facing role, preferably in onboarding, account coordination, project management, or sales support.
• Communication Skills: Exceptional verbal and written communication skills with the ability to professionally and persuasively engage external partners.
• Interpersonal Skills: Proven ability to build rapport and trust with external stakeholders quickly.
• Detail Orientation: Strong organizational skills and acute attention to detail, especially regarding documentation and data accuracy.
• Technical Proficiency: Familiarity with Salesforce, AWS Voice, and Jotform
• Coachability: Eagerness to learn, adapt, and proactively incorporate feedback from peers and leadership.
• Proactive Attitude: Ability to take ownership, manage multiple brands, and drive tasks to completion with minimal supervision

Nice To Haves

• Experience working with enterprise-level accounts is a plus.

Responsibilities

• Own and manage the full lifecycle of enterprise partner onboarding, from initial contact to successful activation.
• Proactively reach out to enterprise partners and their designated contacts to solicit and collect all necessary onboarding materials, documentation, and data.
• Serve as the primary point of contact for external partners during the onboarding phase, maintaining consistent communication and setting clear expectations.
• Ensure accurate and complete documentation is collected, verified, and processed according to internal policies and compliance requirements.
• Work closely and collaboratively with the Enterprise Success Team to ensure a smooth handoff post-activation and that onboarding activities align with long-term partnership strategies.
• Liaise with internal teams (Sales, Success, Audits & Controls) to resolve any hurdles or dependencies encountered during the onboarding process.
• Must be comfortable and proficient with making outbound calls and sending professional emails to external partners to facilitate the collection of materials and discuss onboarding progress.
• Maintain meticulous records of all onboarding activities, status updates, and collected documentation within Salesforce.
• Ensure all onboarding is executed with the highest level of care, attention to detail, and urgency, reflecting a commitment to partner success.

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed