Onboard Server (Seasonal Full Time to October)

Rocky Mountaineer•Vancouver, BC

4d•Onsite

About The Position

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, offering unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, they have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. They foster a work environment of respect, integrity, and honesty, where diversity is valued, and talent is developed. This is a seasonal, full-time contract position running through early to mid-October, with a preference for candidates available from August 21 or August 28 and able to work the full assignment without pre-planned absences. The Onboard Server reports to the Guest Services Manager and is accountable for delivering service excellence in the dining room, enabling the creation of life-changing experiences. This includes the delivery of all food & beverage services. The position is deemed Safety Sensitive and requires adherence to onboard safety standards, reporting violations or hazards, and providing support in emergencies. It also involves periodic access to an active railway area where impaired performance could lead to significant incidents.

Requirements

Serving It Right (SIR) or Proserve is required
BC Food Safe certification is required
Fluency in English language
Valid form of ID for domestic travel requirements (passport, driving license, etc.)
2+ years of service delivery in a full-dining (food and beverage), luxury/fine-dining establishment is required
Solid communication and interpersonal skills
Accountable work ethic
Self-motivated
Solid serving and hosting skills
Strong time management and problem solving skills with the ability to work under pressure
Maintain a professional and polished appearance
Energetic, motivated, hardworking, and committed to delivering guest service excellence
Ability to work independently and as part of a team
Physical endurance and emotional resiliency with the ability to adapt and work long days
Must be able to lift and carry up to 50 pounds
Able to travel away from home base for up to 6 days at a time
Must be legally authorized to work in Canada
Ability to work in a fast-paced environment on a moving train

Nice To Haves

High School diploma or GED is an asset
Valid First Aid certification is an asset
Fluency in additional languages is an asset

Responsibilities

Create a welcoming environment for guests by anticipating their needs, being attentive, and providing a high-quality guest experience.
Resolve guest-related concerns by listening with empathy and providing timely resolution.
Deliver meal services as per established Standard Operating Procedures (SOP) in a positive, polished, and professional manner.
Perform ongoing railcar maintenance, including railcar set up, maintaining cleanliness in galleys, washrooms, and all guest-facing areas, and ensuring correct inventory levels.
Adhere to waste management and reduction initiatives, including composting and recycling programs.
Work collaboratively in a team environment, with flexibility to work in multiple railcars with varying teams.
Apply the One Team approach in execution of duties both on and off the train and across all departments.
Maintain clear and effective communication.
Adhere to all applicable Health Canada regulations.
Ensure cleanliness and sanitization of work spaces.
Be knowledgeable about dietary requirements and food safe practices.