Onboard Sales Specialist (US Fleet)

Lindblad Expeditions

1d•Onsite

About The Position

We are seeking a dynamic and enthusiastic Onboard Sales Specialist to join our team onboard our National Geographic-Lindblad Expeditions US ships. This role will involve engaging with guests onboard to inspire and sell future expeditions, sharing our mission and exciting destinations, while ensuring that travelers understand the value and uniqueness of our offerings. The Onboard Sales Specialist will work closely with the onboard expedition team and the ship's hospitality staff to promote future voyages and maintain exceptional customer relationships.

Requirements

4 Year college degree or equivalent experience
2+ years of sales experience with proven success in a customer-facing sales role, preferably in the travel, tourism, or adventure sectors.
Excellent verbal communication and interpersonal skills with the ability to inspire and engage a diverse group of guests. Written and verbal skills in English required.
Strong organizational skills and ability to prioritize tasks.
Strong service-oriented mindset with an ability to tailor conversations to individual guest interests and needs.
Ability to work independently and meet sales targets while maintaining a positive attitude and professionalism.
Ability to collaborate effectively with onboard staff, expedition teams, and shoreside departments.
Comfortable working in a dynamic, fast-paced environment and living onboard a ship for extended periods. Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment.
Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook.
US Passport, or US Permanent Resident Card and valid passport
USCG Medical Certificate – required
Maritime Security Awareness – required
Transportation Workers Identification Credential (TWIC) – required

Nice To Haves

Knowledge of Seaware (cruise reservations system) and Salesforce (CRM) highly preferred.
Deep enthusiasm for expedition-style travel and a genuine passion for the destinations and experiences that National Geographic-Lindblad offers.
Previous experience working onboard ships or in the travel/tourism industry.
Familiarity with National Geographic-Lindblad Expeditions’ offerings and its unique style of travel.
Experience working for National Geographic-Lindblad Expeditions
Experience with public speaking, presentations, or educational outreach.

Responsibilities

Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions.
Consistently seek opportunities to engage with guests, such as dining with guests, and actively participating in shore excursions, etc. Providing personalized information about future journeys, destinations, and experiences. Ensuring their journey aboard the ship is unforgettable and sparking excitement for their next adventure.
Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions’ voyages.
Conduct informative and engaging presentations, workshops, and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions.
Work with shoreside marketing and sales team to manage all onboard marketing efforts to promote future expeditions and offers, ensuring merchandising efforts are executed correctly on the ship.
Posting dedicated Onboard Sales specialist hours of availability at your designated desk. Handle bookings directly while ensuring smooth coordination with the reservations and sales teams ashore. Follow up on potential leads, ensuring timely communication and providing excellent customer service.
Work closely with the Expedition Leader, Hotel Manager, and shoreside teams to ensure seamless coordination of sales and guest engagement activities throughout the voyage.
Gather feedback and insights from guests to help shape future offerings, refine sales strategies, and contribute to the development of new itineraries and experiences.
Track sales metrics and provide regular updates to the sales and management teams on guest interest, sales conversions, and feedback on potential bookings.
Conduct other duties as needed, as per instruction by the Hotel Director
Help and remove all guest surveys and keys upon conclusion of previous voyage
Remove outdated collateral and deliver onboard sales in-cabin collateral to each cabin prior to guest embarkation
Assist the Hotel Director with cabin upgrade inquiries from guests
Help and deliver guest name tags to each respective cabin prior to guest embarkation
Complete the voyage recap report for shoreside leadership team, analyzing bookings, data and revenue trends from guests. The voyage recap email summary is due to shoreside leadership team on embarkation afternoon each turn-day.
Support the guest check-in process on embarkation day
Upon embarkation, assist the Receptionist, Hotel Director and Purser at the reception desk, assisting with guest questions
Support the base camp operations, this includes assisting guests with donning a life jacket, assisting guests with tapping their key cards on and off the ship, and also assisting with crowd control for biosecurity
Support the base camp operation throughout the remainder of the voyage if you are not actively working on guest bookings or conducting appointments with guests (quotes, appointments and bookings will always take priority)
Participate in all mandatory drills and follow all safety duties as instructed by the Safety Officer
Work with the Expedition Leader onboard to be introduced on Day 1 or Day 2
Work with the Expedition Leader onboard to host a video and/or presentation during an end of day recap where time allows
Assist with guest questions related to the LEX-NG fund

Benefits

Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
1 Floating Holiday Options
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount