On-Street Program Specialist - Department of Transportation and Infrastructure
About The Position
The Department of Transportation and Infrastructure (DOTI) enhances the quality of life in Denver by delivering public infrastructure and services. DOTI is committed to equity and focuses on areas of greatest need. The DOTI Curbside and Parking (C&P) team manages Denver's parking and curbside assets, including parking facilities, paid parking spaces, and managed parking spaces. The team also oversees programs like car share, valet, bike parking, micromobility, and accessible parking. They are responsible for programming changes to the City's curbside management system to promote access to properties and activity centers. The On-Street Program Specialist will provide customer service to DOTI staff, residents, business owners, and community partners, balancing stakeholder needs. This position reports to the C&P On-Street Program Manager and will implement work plans and programs with limited guidance.
Requirements
- Bachelor's Degree in a related field.
- Three (3) years’ experience performing full performance professional level duties within a specialized, functional area (this does not include clerical experience).
- One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.
- Background in Public-service, Government, Transportation Management, Planning or Parking Operations.
- Experience with Microsoft Office products (Outlook, Word, Excel, Visio) and Adobe Creative Suite.
- Entry level knowledge of GIS, spatial analyses skills, Cartegraph-OpenGov and/or other data and asset-management software.
- Willingness and ability to learn new technologies.
- Task oriented with ability to pivot between priorities.
- Positive attitude, excellent interpersonal skills, and cultural sensitivity in working with people.
Responsibilities
- Act as the technical expert and administrator of all on-going aspects of Denver’s on-street parking and curbside permit programs, including Bike Parking, Shared Bike and Scooter, Car Share, Valet and Right of Way Parking Permit Programs.
- Issue permit records for customers and serve as the point of contact for programs and as a professional liaison between other City departments.
- Ensure ideal level of customer service for curbside programs, operations and 311 Salesforce cases.
- Address internal and external customer complaints and inquiries by interpreting and explaining City parking policies, procedures, program qualifications and processes to stakeholders, neighborhood and business organizations, internal City staff, and public.
- Perform as the subject matter specialist responsible for maintaining and developing program reports and presentations that inform, educate and/or present recommendations on curbside operations and evolving demands.
- Coordinate research and analysis as necessary to inform curbside program management and policy-related decisions including but not limited to field visits and investigations, parking rate surveys, reviewing occupancy and utilization data, research of best management practices, designing and facilitating data collection and compilation efforts, and parking-related database management.
- Organize and document existing parking and curbside policies, programs, and procedures, and have them available in a central location; propose, evaluate, and implement policies and procedures directly related to permit programs; and monitor changes in zoning, ordinance, policy and other guidelines that are related to parking operations and curbside management.
- Utilize data, best practices, and other analysis to formulate recommendations for policy and procedure enhancements to management.
- Assist with work order coordination for curbside signage and bike parking asset management.
- Assist with other transportation and mobility related projects as needed.
Benefits
- Competitive pay
- Great benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year
- 11 paid holidays
- 1 personal holiday
- 1 wellness day
- 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
