On-site Technician Associate
About The Position
As a member of EY’s on-site technical support team, the On-site Technician Associate helps keep IT operations running smoothly and provides customers with the support they need to use technology in their day-to-day work. The role floats between Southern California offices as needed, with Los Angeles as the main location, and may also require occasional travel to other EY locations, client engagement sites, or off-site events. The position provides audio-visual and technical support, including configuring and troubleshooting Microsoft Surface Hubs, Crestron systems, Microsoft Teams Rooms, and other AV technologies. It also supports customers with Windows and Mac systems, Microsoft applications, network connectivity, printers, hardware assets, events, and meetings. Responsibilities include managing ServiceNow tickets in accordance with priorities and SLAs, providing VIP/white-glove assistance, and performing remote-hands tasks under the guidance of the network operations team. Occasional after-hours support may be required. EY describes its compensation and benefits package as performance-based and inclusive of medical and dental coverage, pension and 401(k) plans, flexible vacation, paid holidays, winter and summer breaks, personal and family care time, and other leaves of absence. The stated base salary range for Southern California offices is $59,800 to $98,600.
Requirements
- At least 2 years of on-site technical support experience, or a degree in a related discipline.
- Outstanding customer service skills.
- Excellent communication skills.
- Strong team mentality.
- Self-motivated, organized, and detail-oriented, with the ability to multitask.
- Desire to learn and build a career.
Responsibilities
- Provide support to customers within assigned coverage locations, including customers working on-site, at client engagements, or off-site.
- Troubleshoot and resolve PC, Mac, application, audio-visual, and network connectivity issues.
- Manage ServiceNow tickets, prioritize work, and monitor service-level agreements (SLAs).
- Support Microsoft Windows and Mac operating systems and Microsoft applications, including Outlook, Teams, OneDrive, and Office 365.
- Configure and troubleshoot Microsoft Surface Hub settings, including display, audio, and network configurations; reset or reconfigure devices as needed.
- Diagnose and resolve Crestron network connectivity, audio, and video issues.
- Diagnose and resolve Microsoft Teams Rooms connectivity and user-interface issues, including touch-panel responsiveness and meeting controls.
- Support Condeco, Barco ClickShare, Pano, Polycom, Cisco, and AV equipment such as speakers, cameras, and monitors or kiosks.
- Ship, receive, track, and manage hardware assets throughout their lifecycle, from acquisition through disposal.
- Install, configure, relocate, and troubleshoot printers.
- Provide event and meeting support, on-site or off-site.
- Provide remote-hands support under the guidance of the network operations team, including checking ports, tracing cables, rebooting hardware, and upgrading devices.
- Provide VIP/white-glove support.
- Travel occasionally to other EY locations, client engagement sites, or off-site events as needed.
- Provide occasional after-hours support as required.
Benefits
- Medical coverage
- Dental coverage
- Pension plans
- 401(k) plans
- Flexible vacation policy
- Paid holidays
- Winter and summer breaks
- Personal and family care time
- Other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
