On-Site Service Representative Full-Time OKLAHOMA CITY, OK
About The Position
The On-Site Service Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory and providing outstanding customer service. The role drives account growth through customers’ inventory management (KeepStock) program. OSRs work with partners to implement sales strategy and help customers understand how Grainger can provide solutions to their businesses’ maintenance, repair, and operating (MRO) needs. The role serves multiple customer locations, receives and stocks purchased products at designated customer sites, monitors stocking levels by scanning inventory as it is depleted, and follows assigned routes using routing software. The representative resolves customer problems promptly, identifies continuous improvement opportunities, complies with customer facility safety and inspection requirements, and engages customers to identify additional product needs and expand Grainger offerings.
Requirements
- Three years of experience in a selling or service environment.
- High school diploma or equivalent.
- Ability to lift 25 to 60 pounds and/or work in difficult positions.
- Collaboration and problem-solving skills.
- Ability to handle different technical and operational issues.
- Valid driver’s license in the state of residence, which must be maintained.
- Must carry required levels of automobile insurance.
Responsibilities
- Service multiple customer locations.
- Receive and stock purchased products in designated customer locations.
- Ensure product stocking levels by scanning inventory for ordering as stock is depleted.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow the designated route defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Comply with the safety and inspection requirements of the facility where service is provided.
- Help create new orders by engaging with customers to identify additional product needs.
- Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
- Work with partners to implement sales strategy and help customers understand Grainger’s MRO solutions.
Benefits
- Medical, dental, vision, and life insurance coverage starting on day one.
- Six free sessions each year with a licensed therapist.
- 18 annual paid time off (PTO) days for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to four weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
