On Site Property Manager

Services For The Underserved, Inc.•New York, NY

11d•$29 - $31•Onsite

About The Position

The On Site Property Manager works across four or five multifamily apartment rental buildings in the Bronx and Brooklyn. The buildings are financed by Low Income Housing Tax Credits (LIHTC), with S:US as a co-owner. The manager serves as the owner’s on-site liaison with tenants and coordinates property-related activities, collaborating with program staff, back-office property management, S:US Facilities, superintendents, porters, and other colleagues. The role covers property inspections and maintenance coordination, budgeting, staff scheduling and performance evaluation, resident relations, rent-related activities, and coordination of community room and parking arrangements. The manager also supports apartment turnover, vendor and contractor work, compliance with inspections and violations, tenant lease compliance, housing court proceedings, and tenant documentation for applicable certifications. The position is based in person, with regular visits to each assigned property.

Requirements

At least 5 years of excellent performance in property management for affordable and/or supportive housing receiving LIHTC and/or rental subsidies such as Section 8, NY/NY III, ESHI, or NYC 15.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
High school diploma or equivalent.
Ability to work independently and as part of a team.
Highly organized, detail-oriented, and self-motivated.
Ability to manage employees in a fast-paced, dynamic environment.
Excellent written, oral, and email communication skills.
Ability to perform duties requiring negotiating, instructing, supervising, persuading, or speaking with others.

Nice To Haves

Proficiency in Yardi.
Associate degree or bachelor’s degree in a related field.
Passion for the S:US mission and provision of supportive housing.

Responsibilities

Visit each assigned property at least weekly, conduct weekly inspections, and ensure buildings meet company quality standards.
Coordinate with S:US Facilities, superintendents, and porters to complete work orders and repairs promptly and reduce municipal violations.
Coordinate responses to violations from HPD, DEP, ECB, FDNY, and other agencies, and report them to the Violations Coordinator.
Coordinate vacant apartment turnover with program staff, superintendents, and porters to minimize lost rental income; communicate unit availability and inspection needs to the S:US SPA Department.
Coordinate with the Contracts Manager when outside maintenance or service vendors are needed and report unsatisfactory vendor performance.
Advise the Director of Maintenance or VP of Facilities when outside contractors are needed; coordinate contractor access and inspect completed work.
Ensure apartments and properties are ready for inspections, attend inspections on site, and review inspection reports with supervisors and Facilities leadership to identify needed repairs and improvements.
Represent the property professionally to residents, visitors, and employees.
Understand the repair and maintenance budgets for assigned buildings and make efforts to keep maintenance expenses within approved budgets.
Adhere to weekly work schedules for the manager and property staff.
Work with the Regional Supervisor and Program Director to evaluate superintendents, maintenance mechanics or handymen, and porters or cleaners; porters are supervised by Program Directors.
Collaborate with program staff and back-office property management on community room leasing, payments and security deposits, inspections, and security-deposit returns, where applicable.
Collaborate with program staff and back-office property management on parking-space leasing, payments and security deposits, and maintaining a parking waiting list.
Work with the Program Director to develop communication protocols for formerly homeless and community tenants regarding matters affecting their tenancy.
Analyze and respond to resident requests related to property management.
Work with program staff to resolve tenant issues and support lease compliance.
Attend scheduled housing court hearings as the landlord’s representative when requested by the back-office property manager, and comply promptly with decisions from housing and municipal proceedings.
Help tenants obtain documents and complete applications for LIHTC, NYCHA Section 8, or other certifications as directed by back-office property management or program staff.
Adhere to S:US policies and procedures, perform duties as workload requires, communicate regularly with the supervisor, manage time and priorities effectively, perform work involving communication and negotiation with others, and respond appropriately to feedback.