On-Site General Manager

Inframark•Phoenix, AZ

21h•Onsite

About The Position

The On-Site General Manager is responsible for the efficiency and effectiveness of the Community Managers they represent, as well as managing Association operations and administrative functions to support smooth community operations and timely delivery of products and services to clients. The role supports assigned communities and the communities assigned to the team members they represent. The position reports to the Director of Community Management and supervises the day-to-day operations of its assigned team.

Requirements

Proven verbal and written communication skills for interacting with residents, Board members, and vendors.
Ability to establish strong interpersonal relationships with assigned Community Managers, Board members, and vendors.
Strong organizational skills, ability to prioritize work, and attention to detail.
Strong customer service skills.
Strong presentation skills.
Strong time-management skills.
Ability to adapt to organizational change and client needs.
Proficiency with Windows and Microsoft Office, including excellent Excel capabilities.
Strong leadership and influence skills.
Bachelor's degree with Community/Association management or equivalent industry experience, or an associate degree with Community/Association management or equivalent industry experience.

Nice To Haves

CMCA, AMS, or PCAM designation preferred.

Responsibilities

Work with Community Managers, Board Members, and the Director of Community Management to develop strategic direction and ensure timely contract delivery for managed Associations.
Ensure activities align with the Company's and Board of Directors' mission, vision, critical success factors, and goals.
Oversee the development and communication of Association budgets, taxes, collections, processes, and procedures.
Review monthly financial reports and advise Community Managers about anticipated budget-line shortfalls or excess funding.
Review bids and vendor contracts for property-level services in accordance with Association management agreements and Board parameters.
Spot-audit utility invoices for compliance with client accounting procedures and timely payment.
Review monthly inspections of Association common properties and deed-restriction violation communications.
Attend Board and Annual meetings as needed to support, train, and proactively supervise developing Community Managers.
Review and confirm timely distribution of meeting notices, agendas, and minutes.
Oversee procedures for enforcing recorded rules and regulations, policies and procedures, and applicable laws.
Respond first to escalated complaints from Board Members, homeowners, and vendors; ensure calls are acted on and follow-up is properly recorded and reported with the Director of Community Management's knowledge and concurrence.
Supervise the day-to-day operations of the assigned team.
Understand and follow company health and safety procedures related to essential job functions.