Assistant General Manager 2 (On-Site)

CC Apartment Managers•Brooklyn, NY

1d•Onsite

About The Position

The Assistant General Manager (AGM) assists the General Manager in overseeing all operational aspects of a particular development or asset and assumes partial operational control when the GM is absent. The role leads and supports property operations across residential and retail components, including regulatory compliance, leasing, resident services, staff supervision, financial administration, vendor and project oversight, inspections, and agency relations. The AGM works with the General Manager, development and asset management teams, builders, counsel, community affairs and social services teams, security, ownership groups, partners, stakeholders, and government agencies to carry out operational priorities and initiatives.

Requirements

At least 2 years of property management operations experience with a college degree, or at least 3 years of direct APM/AGM experience at properties of similar scale and scope without a college degree.
Proficiency in Microsoft Office applications.
Proficiency in Yardi.
Experience in residential housing, including market-rate and/or affordable housing, and regulatory compliance.
Strong understanding of building finance and property-management-specific financial reporting.
Strong understanding of regulatory compliance, including rent stabilization, Fair Housing, and Section 8.
Building systems knowledge.
Project management experience.
Exemplary customer service skills.
Ability to complete tasks and projects on time.
Ability to perform primarily sedentary work, with occasional exertion of up to 10 pounds of force.
Close visual acuity for computer viewing, extensive reading, and visual inspection of small defects.
Ability to communicate verbally and hear detailed information, distinguish sounds, and perform repetitive wrist, hand, and finger movements.
Ability to occasionally climb, balance, stoop, stand for long periods, walk or move about, work in narrow aisles or passageways, and lift up to 10 pounds.

Nice To Haves

Bachelor’s degree preferred, or an equivalent combination of work experience, education, and professional designations or certifications.
RAM, ARM, AHM, LIHTC, or CPM certification.

Responsibilities

Support the General Manager with regulatory compliance and leasing coordination, including occupancy management and move-ins, vacates, and unit turnover.
Oversee, implement, and enforce site-specific operational policies and procedures to support employee performance and organizational initiatives.
Support and manage on-site LIHTC and/or Section 8 administration and compliance.
Oversee site employee payroll and paid time off, monitor overtime, and work with HR on progressive disciplinary measures.
Follow up on violations issued by City, State, and Federal agencies; manage the violation process through completion.
Procure vendors, services, and materials in accordance with company policies, ensure spending aligns with budgets, and review and approve invoices.
Mitigate and aggregate pre-acquisition Housing Quality Standards violations, including uploading completed NE-2 forms to the DTR portal.
Oversee resident accounts receivable collections, legal arrears processes, rent collection, and resident arrears outreach; pursue arrears and initiate non-payment proceedings as needed.
Work with counsel and other parties on tenant arrears, insurance matters, and other legal issues.
Oversee BAEZ mold survey and remediation mitigation and reporting as required by NYCHA.
Monitor staff and required trackers for company management, NYCHA, government entities, and partners.
Coordinate with builders on construction and resident relocation, as applicable.
Track monthly resident outreach notifications and work with social services, community affairs, and community leader teams.
Prepare and submit NYCHA-related reports by the fifth of each month.
Work with Development and L+M Builders teams and interface with related partners, stakeholders, and ownership groups.
Monitor direct reports and coordinate with HR on progressive disciplinary measures.
Support development teams in carrying out short- and long-term initiatives and strategies across residential and retail operations.
Oversee incident reporting and ensure relevant security, leadership, insurance, and legal teams are engaged and details are recorded.
Oversee CAM charges and allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, and operating and CAPEX budget preparation.
Support the leasing team with renewals, lease terminations, and lease negotiations.
Work with Community Affairs to incorporate resident feedback into property operations and support community initiatives; coordinate with social services teams and agencies to assist at-risk residents as needed.
Lead and supervise regular agency-specific inspections, including REAC, MOR, and API inspections.
Collaborate with Asset Management and partners, stakeholders, and co-developers to create value and control expenditures.
Manage CAPEX projects, working with Asset Management, the builder’s group, and RM on bidding, leveling, and contract document execution.
Manage retail and commercial operations in accordance with lease agreements.
Manage unit turnover, including bid leveling, estimating, and awarding.
Coordinate the operational execution of major projects, initiatives, and PILOT programs.
Serve as a direct point of contact for agency officials and representatives, including HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, and NYCHA.
Coordinate BBRI, OCAF, and MU2M efforts and handle submissions when needed.
Conduct property inspections to verify maintenance work and identify areas requiring attention.
Ensure staff receive training on required applications and tools and understand their roles and responsibilities.
Attend Tenant Association meetings as necessary.
Work with the security team on security-related initiatives.