On-Site Field Technician (Solutions Camera/AV)

Chooch•Durham, NC

13d•$70,000 - $80,000•Onsite

About The Position

We are looking for a motivated and detail-oriented Field Technician to support deployment of AI-powered computer vision systems in healthcare and industrial environments. Working under the guidance of a Senior AI Field Engineer and with customers, this role supports system performance, site surveys, camera layout planning, low-voltage infrastructure mapping, data collection, and hands-on field work. It offers an early-career opportunity to gain exposure to real-world AI applications, system deployments, and the physical infrastructure behind vision-based solutions. The role also encompasses operational planning and scheduling, customer and stakeholder consultation, deployment supervision, end-to-end solution design, software configuration, testing and verification, technical documentation, and structured feedback to Product and Engineering teams and company leadership. On-site implementation and validation travel may be required.

Requirements

At least 4 years in a technician, software/systems administration, solutions engineering, or planning/deployment role.
Strong proficiency with networking for software systems, including TCP/IP, routing/VLAN concepts, DNS, DHCP, firewall rules, and RTSP/ONVIF concepts where applicable.
Ability to troubleshoot using logs, metrics, command-line tools, and structured root-cause analysis.
Experience with Linux and/or Windows administration and service configuration.
Ability to read and produce technical documentation, diagrams, and implementation runbooks.
Strong customer communication skills, including requirements discovery, explaining tradeoffs, and documenting decisions.
Comfortable traveling for on-site implementation and validation as needed.

Nice To Haves

Camera, AV, or security domain experience.

Responsibilities

Design and manage technician scheduling, routing, capacity planning, and coverage models to meet customer needs and requirements.
Partner with customers and internal stakeholders to gather requirements and define functional specifications for software-driven camera and AV deployments, including workflows, visibility, deployments, analytics, alerting, and reliability.
Oversee planning through execution of deployed AI systems with technician installers and partners.
Design end-to-end camera system configurations, including visibility layouts, network and service dependencies, and integration points.
Configure and validate application components, such as VMS/NVR software, edge services, management tooling, and device provisioning services, according to defined specifications.
Create and carry out test plans to validate functionality and performance, including connectivity, stream quality, latency, failover, monitoring and alerts, and security hardening; document results.
Produce and maintain technical documentation for customer deployments, including camera layout-mapping systems, system design notes, configuration baselines, runbooks, and deployment and validation procedures for repeatability and support handoff.
Provide structured feedback to Product and Engineering, management, and leadership on improvements to deployment tooling and product reliability.
Support system performance, site surveys, camera layout planning, low-voltage infrastructure mapping, data collection, and hands-on field work.