On-Site Engineer

Five Nines Technology Group, LLC•Omaha, NE

1d•Onsite

About The Position

Your Work. One Partner. Real Impact. Most IT roles scatter your energy across a dozen clients and a hundred tickets. As a Placement Engineer at Five Nines, you’re embedded on-site at a single partner location — becoming their trusted technology advisor, their go-to problem solver, and a genuine extension of their team. You’ll know their environment inside and out, build relationships that matter, and see the direct results of your work every day. This is the role for an IT professional who values depth over breadth, relationships over transactions, and doing things right over doing things fast.

Requirements

An Associate’s or Bachelor’s degree in Information Technology or a related field
Minimum 1 year of hands-on experience with the Five Nines technology stack (or equivalent MSP toolset)
At least 2 years of customer service experience — you know how to leave people feeling heard and helped
At least 1 year of customer-facing, in-person support experience — you’re comfortable as the person in the room
Reliable transportation, a valid driver’s license, and the ability to be consistently on-site at a dedicated partner location

Responsibilities

Owning incident and service request resolution end-to-end for your dedicated partner site
Supporting Microsoft core business applications, operating systems, WAN/LAN networking, VPN, Terminal Services, Citrix, VMware, and Hyper-V
Managing your daily workflow in ConnectWise — maintaining ticket hygiene, SLA adherence, and proactive partner communication
Creating and maintaining thorough IT documentation so institutional knowledge lives in the system, not just your head
Collaborating with the broader Field Services team to route complex issues efficiently and escalate when needed
Joining partner IT meetings and serving as a credible, informed technology voice in the room
Serve as the on-site coordination point during project implementations — giving partner-side context and ensuring smooth execution alongside the broader Five Nines team.
Attending team meetings and training, participate in internal audits and standards work, and contribute to committees — staying plugged into the Five Nines community even when you’re working off-site.