IT On-Site Support Engineer

Glanbia•Brookings, SD

2d•Onsite

About The Position

The IT On-Site Support Engineer is responsible for providing hands-on technical support for on-site office IT infrastructure and technology. This role involves acting as remote hands to resolve local infrastructure-related issues, handling the installation and decommissioning of both office hardware and end-user technology hardware, and ensuring the smooth operation of IT systems and equipment in office environments. They will also manage IT onboarding and offboarding processes, including the distribution and collection of end-user devices, and provide technical support for corporate events and local site-specific technology.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
5+ years of experience in IT Support, with a focus on on-site support for office environments, and end-user technology.
Hands-on experience with the installation, configuration, and decommissioning of IT hardware, including infrastructure and end-user devices.
Proven experience in supporting IT infrastructure for corporate events, including video conferencing (VC) systems and telephony equipment.
Strong understanding of IT infrastructure, including networking, telephony, and AV systems.
Familiarity with datacentre operations, including cabling, racking, and hardware troubleshooting.
Experience managing IT onboarding and offboarding processes, including device distribution and collection.
Excellent problem-solving and troubleshooting skills, with the ability to resolve technical issues efficiently.
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Experience working in a fast-paced, dynamic environment with shifting priorities.

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable
ITIL Foundation certification is a plus

Responsibilities

Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers and peripherals.
Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment.
Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices.
Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialized systems.
Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards.
Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention. Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements.
Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes.
Ensure adherence to IT security and compliance policies during all on-site activities.
Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required.
Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.