On-Call Visitor Service Associate

Ganna Walska Lotusland•Santa Barbara, CA

9d•Onsite

About The Position

Ganna Walska Lotusland is looking for someone that loves gardens AND people and has time to share their passion with others. The Garden is proud to offer and create a superior level of enjoyment and experience for all staff, visitors, and volunteers. The On-Call Visitor Service Associate is responsible for providing excellent customer service to Lotusland garden visitors, including but not limited to processing admissions, monitoring garden activity, and supporting other garden departments in a variety of areas as needed. This multi-faceted position will be cross trained to work in the Garden Kiosk and as a Garden Monitor. This position requires an individual who is passionate about gardens, has impeccable customer service skills, can pivot quickly without hesitation and treats all visitors and staff with graciousness.

Requirements

Excellent customer service skills; including kind and effective communication both written and verbal.
Solid organizational and problem-solving skills
Ability to work as a team player, collaborate with other departments and conduct oneself professionally.
Must be able to stand for extended periods.
Must have a valid driver’s license
High School diploma, GED or equivalence in demonstrated skills from work experience.
Experience in customer service.

Responsibilities

Operates the main gate for entry and exit of visitors ensuring security of the gardens.
Communicates with Visitor Services, Reservations and Garden Shop regarding any special accommodation needed for visitors.
Prepare for visitors at the start of the day by performing outlined duties, including reviewing the kiosk report and conducting radio checks with Visitor Services and volunteers.
Organizes and tracks all data regarding visitor arrivals and departures, reports data to Associate Director of Administration.
Coordinates and confirms reservation updates and tours as needed.
Maintains radio contact and communicates changes to visitor service, including late arrivals or cancellations.
Responds to visitors’ needs in case of emergency or support in the garden.
Walk the grounds of the garden ensuring collections are safe, secure, and undisturbed while visitors are present.
Offer guidance to visitors, such as information or directions when asked.
Greet guests at the Visitor Center upon entry and exit.
Provide orientation to guests of the gardens.
Responds to calls for assistance from the Volunteer Garden Guides.
The Garden Monitor will be the first line of staff support for Volunteer Garden Guides.
Communicates closely with Visitor Service team to ensure gardens are covered, policies are enforced, and issues are promptly reported.