On-Call Server - San Francisco at Embarcadero

Four Seasons Hotels and Resorts•San Francisco, CA

11d•Onsite

About The Position

Four Seasons Hotel San Francisco at Embarcadero seeks an On-Call Server to join their talented team. This is a unique opportunity to be part of the world's leading luxury hotel company. The work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. They are looking for individuals with not only the right skills but also the right attitude for the role.

Requirements

Experience working a minimum of 2-3 years in Food & Beverage and previous experience as a server.
Thrive working in a fast paced, and large team environment.
The Server position may require continuous standing for up to 8 hours a day and requires the ability to lift up to 50lbs.
Must be flexible with schedule - Able to work weekdays, weekends, and holidays shifts.
Strong oral presentation skills.
Ability to carry and balance a tray.
Ability to accurately process cash and credit card transactions.
Ability to multi-task in a high volume and demanding environment.
Strong problem-solving skills, ability to handle difficult situations and guests.
Requires reading, writing and oral proficiency in the English language.
Successful candidate must possess legal work authorization in the United States.

Nice To Haves

Preferred experience in a luxury hotel or resort.

Responsibilities

Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system; coordinate food and beverage timings.
Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Breakdown, clean and set-up of tables and chairs.
Work harmoniously and professionally with co-workers and supervisors.
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.