On-Call PM Server - Brasserie Margot
About The Position
Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. ESSENTIAL FUNCTIONS : Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality. (40%) Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. (15%) Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. (15%) Breakdown, clean and set-up of tables, buffets, and food stations. (10%) Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact. (10%) Work harmoniously and professionally with co-workers and supervisors. (10%) NON-ESSENTIAL FUNCTIONS : Take guest reservations. Plate and prepare tableside food items.
Requirements
- High school education or equivalent experience
- Minimum two years food service or related work
- Ability to carry and balance a tray
- Ability to accurately process cash and credit card transactions
Responsibilities
- Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
- Coordinate food timings
- Check completed kitchen orders with the guest’s original order
- Transport items to the guest table in a timely manner to ensure proper food quality
- Anticipate guest needs, ascertain satisfaction, and offer suggestions
- Respond urgently and appropriately to guest concerns and requests
- Properly and accurately close guest checks
- Process cash and credit card payments
- Properly settle voided checks or complimentary meals
- Breakdown, clean and set-up of tables, buffets, and food stations
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact
- Work harmoniously and professionally with co-workers and supervisors
- Take guest reservations
- Plate and prepare tableside food items
Benefits
- Excellent Training and Development opportunities
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
