On-Call PM Server - Brasserie Margot

Four Seasons Hotels and Resorts•Atlanta, GA

16d•Onsite

About The Position

Four Seasons is seeking an On-Call PM Server for Brasserie Margot in Atlanta. This role involves serving guest needs by providing exceptional knowledge of food & beverage menu items and preparation methods. The server will describe menu items, communicate orders, coordinate food timings, and ensure timely delivery of food to guests. They will also anticipate guest needs, handle concerns, process payments, and maintain cleanliness of tables and stations. The position requires adherence to Four Seasons' standards of conduct and professional collaboration with colleagues.

Requirements

High school education or equivalent experience.
Minimum two years food service or related work.
Ability to carry and balance a tray.
Ability to accurately process cash and credit card transactions.

Responsibilities

Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Breakdown, clean and set-up of tables, buffets, and food stations.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact.
Work harmoniously and professionally with co-workers and supervisors.
Take guest reservations.
Plate and prepare tableside food items.