On-Call Patient Navigator Specialist

Colorado Coalition for the Homeless•Denver, CO

10d•Onsite

About The Position

The Patient Navigation Specialist- Vision assists patients in overcoming barriers to care and ensures access to comprehensive vision services. This position serves in the front desk role for our eye clinic, assists patients in obtaining and keeping specialty appointments for care at outside organizations, and performs basic vision screenings to help triage patient care. The role contributes to CCH’s mission by addressing barriers related to transportation, specialty referrals, and health education while fostering a trauma-informed, patient-centered approach.

Requirements

High School diploma or equivalent required.
Must have a valid driver’s license and clean driving record for the last 2 years.

Nice To Haves

One year of experience in a healthcare setting, preferably in eye care, preferred.
Experience with insurance enrollment, clinical or healthcare front desk operations strongly preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
Independently initiates and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
Assist patients with scheduling eye exams and specialty referrals. Arrange transportation and assist clients in arriving at appointments on time.
Drive and escort patients to specialty referrals for advanced procedures or surgeries that would seriously impair their vision.
Support clinic operations and patient flow by assisting the Ophthalmic Assistant with basic ophthalmic services, including patient screening, visual acuity (VA) testing, taking retina photos, Visual Field, and OCT testing.
Perfom optical-related duties, including eyeglasses adjustments, fitting, and repairs. Plus, entering orders into our system.
Coordinate care activities with the eye clinic team and providers, including volunteer physicians and specialists. Document patient follow-up and treatment compliance using established clinic workflows. Performs other job duties as assigned.