Patient Navigator

Housing Works • Brooklyn, NY

7d • Hybrid

About The Position

The Care Coordination program seeks to address HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meet the needs of people with HIV with team-based care management. The program makes use of a navigation approach to identify, advocate for, and coordinate the complex healthcare and social service systems necessary to ensure improved outcomes among people with HIV. Patient navigation guides clients in knowing where, when, and how to access healthcare and related services by improving access to resources and providing individualized support to address barriers to care.

Requirements

• Highschool diploma and 2 years of relevant experience related to healthcare or social services
• Ability to interact with inter/disciplinary team including medicine, social work, psychiatry, nursing, administration, and other paraprofessionals
• Ability to work with and understand issues of people with HIV/AIDS, mental illness and substance use populations
• Knowledge of and experience with mediation and conflict resolution
• Good verbal and written communication skills
• Embraces a harm reduction approach to working with underserved populations
• Demonstrated ability to build the trust and respect of patients, staff, colleagues, external contacts, and other Housing Works members
• Sensitivity to needs of culturally and linguistically diverse patient and employee population
• Demonstrated ability to meet or exceed the Service Excellence Standards of Housing Works
• Demonstrated ability to utilize electronic medical records (EMRs) and related computer software, and willingness to adapt to the evolving technological requirements of modern health center practices

Nice To Haves

• Experience with eSHARE and/or eClinical Works is preferred
• Bilingual English/Spanish preferred, but not required
• Excellent written and verbal communication skills, required
• Commitment to maintaining highest levels of confidentiality

Responsibilities

• Provide client – centered, culturally and linguistically competent services
• Support the delivery of care and services to clients by facilitating adherence to scheduled appointments and care regimens
• Refer clients to appropriate care and provide linkage support
• Provide accompaniment to health care and social service appointments
• Conduct community-based home visits in a variety of settings, including private residences, shelters, and other congregate living facilities.
• Collaborate with key stakeholders at each site, including leadership clinic staff, program staff to ensure effective communication and service delivery
• Deliver health education curriculum to increase self-efficacy and health management skills
• Provide tailored medication adherence support
• Participation in Housing Works advocacy events

Benefits

• Three comprehensive healthcare plans to choose from
• Housing Works covers most of the healthcare plan cost
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year
• Educational benefit available for tuition loan reimbursement, tuition costs, and text books

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED