Patient Navigator Specialist

Colorado Coalition for the Homeless • Quinte West, ON

10d • $21 - $25 • Onsite

About The Position

The On-Call Patient Navigation Specialist- Vision assists patients in overcoming barriers to care and ensures access to comprehensive vision services. This position serves in the front desk role for our eye clinic, assists patients in obtaining and keeping specialty appointments for care at outside organizations, and performs basic vision screenings to help triage patient care. The role contributes to CCH’s mission by addressing barriers related to transportation, specialty referrals, and health education while fostering a trauma-informed, patient-centered approach.

Requirements

• High School diploma or equivalent required.
• One year of experience in a healthcare setting, preferably in eye care, preferred.
• Experience with insurance enrollment, clinical or healthcare front desk operations strongly preferred.
• Valid driver’s license required.
• Strong customer service and patient advocacy skills.
• Excellent verbal and written communication skills.
• Ability to build effective relationships with patients, providers, specialists, and community resources.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in documentation and data tracking.
• Ability to identify and address barriers to care and connect patients with appropriate resources.
• Demonstrated initiative, accountability, and problem-solving skills.
• Ability to work effectively with diverse populations while maintaining professionalism, empathy, and confidentiality.
• Ability to work collaboratively in a team-based healthcare environment.

Nice To Haves

• Experience in a healthcare setting, preferably in eye care.
• Experience with insurance enrollment, clinical or healthcare front desk operations.

Responsibilities

• Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
• Independently initiates and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
• Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
• Assist patients with scheduling eye exams and specialty referrals. Arrange transportation and assist clients in arriving at appointments on time.
• Drive and escort patients to specialty referrals for advanced procedures or surgeries that would seriously impair their vision.
• Support clinic operations and patient flow by assisting the Ophthalmic Assistant with basic ophthalmic services, including patient screening, visual acuity (VA) testing, taking retina photos, Visual Field, and OCT testing.
• Perfom optical-related duties, including eyeglasses adjustments, fitting, and repairs. Plus, entering orders into our system.
• Coordinate care activities with the eye clinic team and providers, including volunteer physicians and specialists. Document patient follow-up and treatment compliance using established clinic workflows.
• Performs other job duties as assigned.

Benefits

• Health Insurance - HMO or PPO
• Dental plans
• Vision insurance
• Flexible spending accounts
• Supplemental life insurance
• Company paid basic life and AD&D insurance coverage
• Employee Assistance Program
• 403(b) retirement savings matching
• Extensive paid time-off, including holidays, sick leave, and vacation
• Same-and opposite-sex domestic partner coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED