On-Call Hub Host

Cultivate Initiatives•Portland, OR

5d•Onsite

About The Position

This role is responsible for being the welcoming face of our Cultivate Initiatives Workforce Hub. The Hub Host works at the front desk and responds to inquiries, provides program information, maintains the lobby space, answers the phone, and any other tasks required to support neighbors and our office.

Requirements

Excellent customer service skills
Ability to speak and write in English
Comfortability with using the computer and telephone
Must have basic computer skills including checking emails, using instant messenger, editing and printing documents, and navigating the internet
Ability to de-escalate tense situations
Be able to multitask and prioritize tasks effectively as needed
Ability to occasionally lift and/or move objects weighing up to 30 pounds.
Work requires the ability to perform repetitive movements of the wrist, hands, or fingers due to continuous use of computer keyboards and other office equipment.
Ability to sit at a desk for extended periods.
Being physically present for scheduled shifts in the CI offices, which will be on variable days between the hours of for from 8:30 a.m.- 4:30 p.m., Monday-Friday

Nice To Haves

Spanish fluency is a bonus

Responsibilities

Greets, directs and manages the flow of visitors to the Cultivitate Initiatives main office, “The Hub.”
Provides resources to neighbors including information about Cultivate Initiatives programs including the Intern program and the Health & Hygiene program
Keeps commonly used forms/flyers stocked
Responds to inquiries in a timely manner, communicates accurate information to neighbors and community neighbors, and forwards messages to other staff members as needed
In charge of answering the phone with excellent customer service
Keeps waiting area organized, clean and free of debris
Maintains and updates community resource one-pagers
Maintains and restocks the coffee station
Works with various teams as needed on special projects
Represents Cultivate Initiatives to various stakeholders, volunteers, and community partners that may come into the organization
May perform other duties as requested by supervisor