Restaurant Hostess/Host (On Call)

Loews Hotels•Coral Gables, FL

2d•Onsite

About The Position

The Restaurant Hostess/Host is responsible for supervising restaurant activities in the absence of the Manager. This role involves controlling the reservation book, accepting and accurately entering reservations, and maintaining guest history files to enhance the repeat guest experience. The Hostess/Host will assign work stations, conduct pre-meal inspections of the dining room and service areas, and ensure all tasks are completed before the start of a meal period. They will also maintain guest records, inspect menus for cleanliness, greet guests professionally, determine guest needs, verify table availability, and assign appropriate tables. Additionally, the Hostess/Host will guide guests to their tables, assist with seating, present menus, ensure removal of unnecessary place settings, notify servers of guest seating, and communicate any special needs or requests. This role also includes monitoring dining room activity, assisting Servers and Assistants as needed, assigning post-meal side work, and ensuring the dining room and service areas are inspected for completion of tasks. Other duties as assigned.

Requirements

Ability to supervise restaurant activities in absence of Manager
Ability to control reservation book, accept reservations and enter them accurately
Ability to maintain guest history files and use information to enhance guest experience
Ability to assign work stations and pre-meal side work
Ability to inspect dining room and service areas to ensure task completion
Ability to maintain guest records (arrival, cover count, seat assignment, turnover, availability)
Ability to inspect menus for cleanliness and acceptability
Ability to greet guests politely and professionally
Ability to determine guest needs, verify table availability, and assign appropriate tables
Ability to guide guests to tables
Ability to assist guests with seating and present menus
Ability to ensure removal of unnecessary place settings
Ability to notify servers of guest seating and communicate special needs
Ability to constantly inspect dining room appearance and assign corrections
Ability to monitor dining room activity and assist Servers and Assistants
Ability to assign post-meal side work
Ability to promote and apply teamwork skills
Ability to notify appropriate individuals of problems or unusual matters
Ability to be polite, friendly, and helpful to guests, management, and team members
Ability to execute emergency procedures
Ability to comply with safety regulations and procedures
Ability to attend hotel meetings and training sessions
Ability to maintain cleanliness and excellent condition of equipment and work area
Ability to comply with hotel standards, policies, and rules
Ability to recycle whenever possible
Ability to remain current with hotel information and changes
Ability to comply with hotel uniform and grooming standards

Responsibilities

Supervises restaurant activities in absence of Manager
Controls Reservation Book, accepts reservations and enters them accurately into the record
Maintains guest history files and uses information to enhance repeat guests experience
Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
Inspects menus to ensure cleanliness and acceptability
Greets guests in a polite professional manner
Determines guest needs, verifies table availability, assigns appropriate table for seating
Guides guests to appropriate table
Assists guests with seating, and presents menu
Ensures removal of unnecessary place settings at occupied tables
Notifies server of guest seating, and communicates any special needs or requests
Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards