On-Call Home Support Scheduler

Erickson Senior Living•Peabody, MA

7d•Onsite

About The Position

Join our team as On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services.

Experience in home care, healthcare, or an environment serving the senior population.
Strong customer service focus and critical thinking skills, including the ability to problem-solve.
Organizational skills and attention to detail.
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Answering after-hours phone calls in a timely and courteous manner.
Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
Triaging residents, families, referral sources, and employee questions and issues as appropriate.
Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
401k for all team members 18 and over with a company 3% match
Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

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