Facilities Dispatcher/Scheduler - On Call

Multnomah County • Portland, OR

5d • Onsite

About The Position

This position will close once 150 applications have been received, regardless of the listed closing date. We encourage early submissions. This Work Matters… Are you a responsive problem-solver who takes pride in delivering exceptional customer service? In this fast-paced role, you will manage multiple priorities, generate reports, and learn the ins and outs of building systems. We are looking for an adaptable team member who enjoys tackling unique challenges and is ready to jump in whenever time-sensitive priorities arise. Multnomah County's Facilities and Property Management (FPM) is seeking an On Call Facilities Dispatcher to join our team, which operates 24/7/365. In addition to the hourly rate of pay, On-Call employees will receive a differential of $1.50 in lieu of benefits and be paid at time-and-a-half rate for all hours worked on New Year’s Day, MLK JR Day, President’s Day, Memorial Day, Juneteenth, July 4th, Labor Day, Veteran’s Day, Thanksgiving Day, Christmas. Applicants must be willing and able to work a variety of shifts, including weekends and holidays. You may be scheduled in advance or on short notice, similar to substitute teaching. The number of hours you work will vary and shifts may be continuous. Operationally Essential Position: Employees who have been designated as operationally essential (“Essential”) are required to report for duty regardless of facility closure or curtailment of some or all County operations.

Requirements

• Equivalent to completion of the twelfth grade
• Proven track record of 3 years delivering customer service using computer-based support systems.
• Ability and willingness to work a variety of shifts, including days, nights, weekends and holidays
• Demonstrated working knowledge of Google documents and calendaring

Nice To Haves

• Experience and/or training in a computer-based work order management system, preferably TRIRIGA
• Knowledge and experience building reports with Excel or Google Sheets
• At least 1 year experience in building maintenance/property management or equivalent related experience.

Responsibilities

• Receive and prioritize high-volume phone calls, emails, and maintenance requests concerning problems in County buildings, while providing exceptional customer service
• Establish initial prioritization and scheduling by ascertaining severity and impact of the issue
• Generate and track computer-based (TRIRIGA) work orders from initial receipt to closure
• Create equipment and building maintenance plans
• Communicate with trades, Property Managers, Project Managers, and other stakeholders via email, phone calls, and text messages regarding work assignments
• Support tracking of assets, inventory, and processing of invoices
• Monitor personnel locations to coordinate services and schedule
• Provide counter-service to internal and external clients
• Coordinate Countywide inclement weather and snow removal response
• Advise County leadership of emergency situations via Everbridge
• Coordinate schedules and perform miscellaneous clerical tasks such as creating forms, compiling data, and reporting using Google documents, calendar, and spreadsheets

Benefits

• Differential of $1.50 in lieu of benefits
• Paid at time-and-a-half rate for all hours worked on New Year’s Day, MLK JR Day, President’s Day, Memorial Day, Juneteenth, July 4th, Labor Day, Veteran’s Day, Thanksgiving Day, Christmas.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED