Home Support - On-Call Scheduler

Erickson Senior Living • Hingham, MA

4d • Onsite

About The Position

Join our team as On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services. This position will be on-call Mondays and Wednesdays 4:30pm to 8:30am plus every other weekend. The weekend schedule begins Friday at 4:30pm and ends Sunday at 8:30am.

Requirements

• Experience in home care, healthcare, or an environment serving the senior population.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.
• Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Nice To Haves

• Scheduling services experience preferred.

Responsibilities

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

Benefits

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed