On-Call Graduate Business Application Support Administrator

Santa Clara University•Santa Clara, CA

8d•Remote

About The Position

Reporting to the Senior Associate Director of Graduate Business MS Admissions, this position will support recruitment through application processing and review process for the Graduate Business Programs (GBP) team within the Leavey School of Business at Santa Clara University (SCU). This part-time position is responsible for application processing including collecting materials, applicant outreach, email and phone calls. The Application Support Administrator will manage applications in progress, encourage prospective student applications, and offer support and guidance through the application process.

Requirements

Strong skills in communication, organization
Maturity in being able to establish credibility with Masters population from early career through executive level.
Flexibility for expanded hours during busy academic periods and for special events.
Attention to detail, time management, customer service and team skills desired.
Strong organizational and project management skills required.
Must have the ability to multitask, meet deadlines, and work successfully in a fast-paced environment.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.

Nice To Haves

Bachelor’s preferred
MS Office, PowerPoint, experience with web-based meeting software and online learning delivery, and Slate preferred.
Academic advising, recruitment experience, preferably in business or technology highly desired, admissions experience a plus.

Responsibilities

Support application processing, ensuring applications are completed in a timely manner.
Maintain close communication with the graduate admissions team on admissions needs.
Use email, phone calls, and Slate messaging to communicate with applicants regarding application materials and requirements.
Ensure smooth transition of students from admissions through to academic support.
Answer questions regarding all Graduate Programs and the application process.
Assist with planning and executing recruiting events.
Support the Student Ambassador Program.
Work within Slate to manage applications.
Use Slate, LiveWhale and Excel for event publishing and tracking.
Load event attendees into Slate CRM
Pre-event support including name tags, folders, and check lists
Recommends initiatives and implements changes to improve quality and services.
Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
Maintains contact with prospective students and answers questions.
Maximizes productivity through use of appropriate tools (Slate, Excel, G Suite); planned training and performance initiatives.
Ensures completeness, accuracy and timeliness of all operational functions and deliverables.
Prepares and submits reports and status updates as requested and required.