Business Support Administrator

Evolve Psychology Services • Harrogate, TN

2d • Onsite

About The Position

Evolve Psychology is seeking a friendly, organised, and proactive Business Support Administrator to join their team at The Harlow at Cardale Park. This varied role involves supporting the effective operation of the service through a range of administrative and business support activities, as well as providing a professional and welcoming reception service for clients, clinicians, and affiliates. Evolve Psychology aims to redefine clinical and neurodevelopmental psychology by bringing care, connection, empathy, and clinical excellence together. They are an international independent psychology and neurodevelopmental service with clinics across the UK and Ireland, specialising in NHS-funded and private neurodevelopmental assessments, SpLD assessments, and intellectual disability assessments. Evolve prides itself on expert leadership, being an NHS-accredited provider, using innovative digital systems, and fostering a values-led culture with sustainable growth.

Requirements

• Experience managing appointment bookings, coordinating schedules, or working with diary management systems in a fast-paced administrative environment.
• Experience working in a receptionist, front-of-house, or similar client-facing role.
• A holistic and empathetic approach when interacting with clients and colleagues.
• Excellent communication and interpersonal skills.
• Confident, approachable, and able to create a welcoming environment.
• Organised with strong attention to detail.
• Comfortable using digital systems.
• Ability to multitask and manage competing priorities in a busy clinic environment.
• Positive, proactive, and collaborative approach.

Nice To Haves

• Experience of working in a healthcare or clinical environment is desirable.
• Experience with online booking systems is desirable.

Responsibilities

• Greeting and checking in clients attending private, NHS Right to Choose, or affiliate appointments, in a warm, professional manner.
• Directing clients to the waiting area and ensuring the space is welcoming, tidy, and comfortable.
• General administrative tasks to support the smooth operation of the clinic.
• Updating and maintaining client records and scheduling systems accurately.
• Liaising with clinicians for each appointment to confirm client arrivals.
• Liaising with the bookings team if a client does not attend, so appropriate follow-up can be made.
• Arranging tours of the clinic space to affiliates wishing to book therapy rooms.
• Monitoring and supporting use of our online booking system, ensuring affiliates’ room bookings run smoothly.
• Ensuring clinic rooms are set up and ready for appointments.
• Handling general enquiries via phone, email, and in person.
• Ensuring compliance with GDPR, confidentiality, and information governance standards.

Benefits

• Generous leave entitlement
• A day off for your birthday
• Private healthcare to support your physical and mental health following successful completion of your probation
• Company events
• Pension contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed