On-Call Front Desk Receptionist - San Francisco at Embarcadero

Four Seasons•San Francisco, CA

11d•$37•Onsite

About The Position

Four Seasons Hotel San Francisco at Embarcadero seeks an On-Call Front Desk Receptionist to join their talented team. This is a unique opportunity to be part of the world's leading luxury hotel company. The work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. The hotel is a sky-high urban retreat reimagined with panoramic bay views, located in downtown San Francisco, close to Union Square, the Ferry Building, and Fisherman’s Wharf.

Requirements

Must have excellent customer service and guest contact skills.
Ability to quickly and positively establish rapport is required.
Above average communication skills - both written and oral - are required.
You must possess the ability to work in a high volume operation.
You must also be able to multi-task and complete tasks by established deadlines.
You must be able to work a flexible schedule (holidays, and/or weekends).

Nice To Haves

Previous luxury hotel front desk experience preferred.
Ideal candidates will be outgoing and enjoy helping others.
Candidates with a degree in hospitality, or similar, are preferred.
Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.

Responsibilities

Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room.
Issues correct keys to the guest.
Ensure revenue is maximized by upselling guest rooms based on availability.
Checks out guest at end of stay.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel.
Makes change, cashes checks, and exchanges foreign currency.
Reconciles all transactions at the close of each shift.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Resolves customer complaints.
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Interaction with guest will be in person and by phone.