On Call Coordinator

NeuLife•Clinton Twp, MI

4d•Onsite

About The Position

Join our team as a On Call Coordinator! Are you ready to make a difference in the lives of adults with Traumatic Brain Injuries? At NeuLife Rehabilitation of Michigan, we're more than just a workplace; we're a community committed to compassion, quality care, and supporting both our persons served and our team. If you're passionate about helping others and want to grow professionally in a supportive, best-practice environment, we want you on our team.

Requirements

High school diploma or equivalent required
One year of experience working with developmentally disabled or catastrophically injured individuals, including individuals with traumatic brain injuries preferred
Strong communication, interpersonal, and problem-solving skills
Excellent attention to detail with the ability to prioritize tasks and work independently
Intermediate proficiency in Microsoft Office applications
Ability to remain organized and respond effectively in fast-paced or urgent situations

Responsibilities

Respond to after-hours call flow
Coordinate staffing support
Help ensure continuity of quality care and service for staff and persons served
Participate in the on-call rotation schedule
Assist with filling staffing cancellations and call-offs that occur during on-call hours
Respond to employee and operational inquiries promptly and professionally
Log incoming calls and update ScheduleAnywhere as needed
Assess the urgency of situations and communicate with appropriate staff for follow-up or resolution
Maintain accurate documentation of staffing and call-related activity
Support continuity of care and operations during after-hours coverage
Perform other duties as assigned